Archive...
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eg hosts a Christmas party for the Doornkop Needy Children’s Centre
Posted in CSR, News, South Africa On December 21st, 2009Children of the Doornkop Needy Children’s Centre – eg’s company charity based in South Africa – enjoyed an adventurous Christmas party this year: an exciting trip to Johannesburg Zoo.
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Awards success 2009
Posted in Awards, Blog, Client, Operational Excellence, Operational Intelligence On December 21st, 2009As the year comes to a close I would like to reflect on some of the award successes we have had this year, since the topic of awards has come up several times in the blog over the last few …
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eg client receives Ventana Research Award for Operational Intelligence
Posted in Awards, Clients, News On December 18th, 2009eg solutions plc (the “Company”; LSE-AIM: EGS), the operations management software applications vendor, is pleased to announce that its customer, Legal & General Retail Savings has received the Ventana Research 2009 Leadership Award for Operational Intelligence.
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Supporting performance improvement in service organisations
Posted in Blog, Operational Intelligence, Operations Management, Product On December 16th, 2009Summary taken from a white paper written by Mr P Ezzard, eg solutions plc.
To request a copy of the full white paper please email racheloliver@eguk.co.uk
Research in the USA retail banking sector suggests that at the turn of the century, 70% …
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Raising the profile of operational intelligence
Posted in Awards, Blog, Operational Intelligence On December 9th, 2009We were really pleased to win the title ‘Technology Vendors – Most Innovative Financial Services Solution’ at the Financial Innovation Awards last week.
It’s obviously great promotion for our proprietary software, the eg operational intelligence® software suite, but it …
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eg wins Most Innovative Financial Services Solution award
Posted in Awards, News On December 8th, 2009eg solutions plc [eg] was announced as the technology vendor with the ‘Most Innovative Financial Services Solution’ at the prestigious ifs Financial Innovation Awards 2009 held at the Grand Connaught Rooms in London last week.
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Industry award win
eg solutions plc
INDUSTRY AWARD WIN
eg solutions plc (the “Company”; LSE-AIM: EGS), the operations management software company, is pleased to announce that at the recent Financial Innovation Awards 2009, …
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Let’s unpack this a little more and then please feel free to comment:
Given my previous blog entry around the problems with the “silver bullet” mentality to solve operational management issues, I wish to emphasise my belief that by getting the …
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We are on the look out for the next guest blogger for the eg blog. If you think you’ve got what it takes, email ask@eguk.co.uk.
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On the way to work this morning I heard an interview on BBC Radio 4 with ‘Roy Mayall’, a Royal Mail worker who has decided to speak out in defence of the those workers who chose to strike a few …
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eg featured in the Midlands World Trade Forum Newsletter
Posted in General eg news, News On November 19th, 2009 -
At our recent Focus Group at Think Tank, Birmingham, we discussed operational needs for now and the next 6-12 months with our customers. With a range of operational responsibilities represented, these varied. However, when it boiled down to it, the …
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Winners of the eg operational excellence® awards 2009
Posted in Awards, Clients, News On November 17th, 2009Shortlisted finalists and other guests gathered at The Lowry Hotel, Manchester, on Friday 13 November to hear eg solutions plc – the operations management software applications vendor – announce the winners of the eg operational excellence® awards 2009.
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eg ‘Highly Commended’ in ICT Excellence Awards
Posted in Awards, General eg news, Industry news, News On November 12th, 2009Staffordshire based eg solutions plc specialises in operations management software applications and has this year beat off stiff competition to be highly commended in the Best Added Value Project category of the ICT Excellence Awards.
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A well dressed business lady is telling me how she can now use her laptop in a taxi because the taskbar on her new laptop has dynamic preview of all her running applications and windows. She finishes by stating “I’m …
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eg operational intelligence® data views
Posted in Data Sheets On November 9th, 2009Creating customised reports and data extracts with eg operational intelligence® data views.
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eg announces sponsorship of PPF’s National Back Office Forum
Posted in News On November 9th, 2009eg has announced that it will sponsor the National Back Office Forum in April 2010 – a specialist forum which runs alongside the Professional Planning Forum’s annual Customer Contact Planning conference on 19 & 20 April in Birmingham.
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eg work manager® work scheduler
Posted in Data Sheets On November 9th, 2009Automatically allocate work using pre-determined rules with eg work manager® work scheduler.
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You can’t improve what you don’t measure and monitor: eg activity manager™ helps manage operational efficiency in core and non-core areas.
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eg work manager® archiving
Posted in Data Sheets On November 9th, 2009eg work manager® archiving helps manage growing databases to maintain system performance.
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eg work manager® de-sensitisation
Posted in Data Sheets On November 9th, 2009Protect your eg work manager® data with eg work manager® de-sensitisation.
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“You can’t measure my work” and “What get’s measured get’s managed”
Posted in Blog, Clients / Project information, Operations Management On November 3rd, 2009All those specialist case handlers, counter staff, underwriters, complaints specialists and more tell me that every work request is different. When I ask if we can measure how long the task should take, the number there are or the result …
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eg operational excellence awards® 2009 shortlist announced
Posted in Awards, Events, General eg news, News On October 26th, 2009eg solutions plc – the operations management software applications vendor – has announced the shortlist for this year’s eg operational excellence® awards.
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One year on from launch, XTAQ Ltd sees in excess of 15,000 users worldwide preparing to raise the bar with this new generation information management tool and its unique approach to measuring the key factors that affect their performance.
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Why do we have the chicken or egg mentality… can’t we have both at the same time?
Posted in Blog, Operations Management On October 23rd, 2009The operational environment is characterised by the proliferation of initiatives that touch on the all-too-often cited people, process and technology space but operational thinking is confused by a number of familiar misconceptions:
1. The infamous ’silver bullet’ – whether this be BPM, …
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