Archive...
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Top ten tips for Team Leaders
Posted in Blog, Clients / Project information, Customer Service, Operational Excellence, Operations Management On September 28th, 2009I have been training and coaching operational management disciplines in the UK for over 10 years and recently been working in South Africa too. I think that regardless of the culture or operating environment the following tips for Team Leaders …
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New releases of the eg operational intelligence software suite
Posted in News, Product news, Product updates On September 24th, 2009eg solutions plc, the AIM listed operations management software company, announced the general release of new versions of its proprietary software this week. eg work manager® v5.1 and eg operational intelligence® v2.1 have been updated with a number of functional enhancements in order to continue and improve the software’s ability to deliver rapid performance improvements in customer service operations.
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Director shareholding
eg solutions plc (“the Company”; LSE-AIM: EGS), the operations management software company, was notified yesterday that Elizabeth Gooch, Chief Executive Officer, yesterday transferred 64,285 of her beneficially owned ordinary shares of 1 pence each in the Company (“Ordinary Shares”) to …
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Corporate events at Aegon
Posted in Case Studies On September 23rd, 2009Nuqleus is widely used throughout Aegon Scottish Equitable. Among the departments using it in innovative ways is Corporate Events and Conferences. It shows where time is being spent to plan and work better.
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Half yearly results for the six months ended 31 July 2009
Posted in News On September 23rd, 2009eg solutions plc (“eg solutions” or “the Company”; LSE-AIM: EGS), the operations management software company, is pleased to announce its unaudited half yearly results for the six months ended 31 July 2009.
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Half yearly results for the six months ended 31 July 2009
eg solutions plc (“eg solutions” or “the Company”; LSE-AIM: EGS), the operations management software company, is pleased to announce its unaudited half yearly results for the six months ended 31 July 2009.
Key points:
• Revenue was £2.09 million (H1, 2008: £2.27 million).
• Gross …
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Award winning customer service
Posted in Awards, Blog, Operational Excellence On September 21st, 2009Following on from Rachel’s update last week, I wanted to share a good demonstration of the positive impact the implementation of operations management software and principles has on customer service, as can be seen in the case of one of …
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More and more pressure mounts on organisations to improve customer service. But what constitutes good service if we all have different standards and ideals?
Did you know that a typical business only hears from 4 percent of its dissatisfied customers? The …
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Launch of the eg blog
Posted in News On September 14th, 2009By launching a blog our aim is to encourage discussion and debate between people interested in operations management, operational intelligence, performance management and related topics. We will also cover key issues we see affecting our clients, the financial services industry and customer service operations in general.
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Welcome to the new eg blog
Posted in Blog, Operational Intelligence, Operations Management On September 14th, 2009The eg blog has been launched to encourage discussion and debate between people interested in operations management, operational intelligence, performance management and related topics. We will also cover key issues we see affecting our clients, the financial services industry and …
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Notice of half yearly results
eg solutions plc (LSE-AIM: EGS), the operations management software company, will announce its half yearly results for the six months ended 31 July 2009 on Wednesday 23 September 2009.
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eg selected as a finalist in the UK IT Awards
Posted in Awards, Events, General eg news, Industry news, News On September 7th, 2009eg solutions plc, the AIM listed operations management software company, has been officially recognised as a leading provider of specialist IT software by being shortlisted to receive a top industry award.
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eg will be launching a blog in the next couple of weeks.
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