Archive...

• What’s the noise?

  Posted in Blog, Operational Intelligence, Operations Management On January 25th, 2010

  • operational intelligence
  • operations management
  • operational management
  • performance improvement
  • workforce management
  • resource planning
  • operational management training
  • productivity improvement
  • customer services software
  • workforce planning
  • business process management

  So what do all the above mean……why all the different angles?

  Well the crux of things I feel is that we need to deliver to the customers’ …

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• Nuqleus quickly delivers both tangible and intangible benefits at Principality

  Posted in Case Studies On January 23rd, 2010

  Nuqleus is used within Principality to provide robust and accurate information for the balanced business scorecard as a basis for decision making; it provides Principality with a firm foundation of real-life information about its operation.

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• Operational management best practice case studies now available

  Posted in Blog, Operational Intelligence, Operations Management On January 22nd, 2010

  Over the last few weeks we have been developing a new area on the website for case studies.

  The case studies detail projects with organisations such as The Co-operative Financial Services, Legal & General, Resolution (South Africa) …

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• Bloor research ‘Better control of Operations Management’

  Posted in Industry news, News On January 22nd, 2010

  Bloor Research has released a ‘spotlight’ white paper on Applying Operations Management in the Services sector.

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• What’s measured gets better!

  Posted in Blog, Client, General, Operations Management On January 12th, 2010

  Last time (“You can’t measure my work” versus “What get’s measured get’s managed”) I looked at the tension between measuring variable processes and the value if you persevere in doing this.  It looks like I stirred up a hornet’s nest …

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• Nationwide Building Society purchases enterprise-wide licence

  Posted in Clients, General eg news, News On January 12th, 2010

  eg solutions plc (“eg” or “the Company”; LSE-AIM: EGS), the operations management software company, is pleased to announce that its eg operational intelligence® software suite has been chosen as the operational management software solution for use across Nationwide Building Society, Member Account Administration Division.

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• Nationwide Building Society purchases enterprise-wide licence

  Posted in Investor News, Regulatory News On January 12th, 2010

  eg solutions plc (“eg” or “the Company”; LSE-AIM: EGS), the operations management software company, is pleased to announce that its eg operational intelligence® software suite has been chosen as the operational management software solution for use across Nationwide Building Society, …

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• Back Office Basics

  Posted in Blog, Customer Service, Operations Management On January 5th, 2010

  Written by Guest Blogger Colin Whelan, Senior Contact Centre Planning Specialist at the Professional Planning Forum.  

  The Professional Planning Forum (www.planningforum.co.uk) is the independent industry body for effective resourcing and planning in the contact centre industry, working across …

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• PPF Innovation Awards shortlist success for Nationwide Regional Brands

  Posted in Awards, News On January 4th, 2010

  The shortlist for the Professional Planning Forum Innovation Awards 2010 was announced recently and eg is pleased to reveal that one of its clients has been selected: Nationwide Regional Brands in the Back Office category.

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