Archive...

  • Managing our People Performance

    Posted in Blog, Clients / Project information, Customer Service, Operations Management On February 24th, 2010

    I read with interest the recent blog from my colleague, Andrew Baker where he explored how important it is to get the people who are dealing with customer interactions and processing to take ownership for a balanced set of …

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  • New contract win

    Posted in News On February 23rd, 2010

    eg solutions plc (“eg solutions”, “eg” or “the Company”; LSE-AIM: EGS), the operations management software company, is pleased to announce a contract extension with one of the largest bancassurance groups in the Nordic region.

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  • New contract win

    Posted in Investor News, Regulatory News On February 23rd, 2010

    eg solutions plc (“eg solutions”, “eg” or “the Company”; LSE-AIM: EGS), the operations management software company, is pleased to announce a contract extension with one of the largest bancassurance groups in the Nordic region, for the use of the eg …

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  • Doornkop gets educational

    Posted in CSR, South Africa On February 17th, 2010

    Children of the Doornkop Needy Children’s Centre – eg’s company charity based in South Africa have benefited from recent fundraising by eg staff.

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  • Year end trading update

    Posted in Investor News, Regulatory News On February 16th, 2010

    eg solutions plc (“eg” or “the Company”; LSE-AIM: EGS), the operations management software company, is  pleased to issue an update on trading for its financial year ended on 31 January 2010.

    The positive trends and steadier trading conditions reported in …

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  • People Make the Difference

    Posted in Blog On February 16th, 2010

    Previously we have looked at achieving the right balance to ensure:

    -          what gets measured gets managed and then….

    -          what gets measured gets better!

    Along the way, and with your help, we looked at the need for a balanced view of performance, …

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  • eg to attend the BSA conference

    Posted in Events On February 10th, 2010

    eg support the BSA Annual Conference 5 – 6 May 2010

    eg solutions plc will once again support the Building Societies Association (BSA) and exhibit at the Annual Conference in Manchester on 5-6 May 2010.

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  • Financial Sector Technology Awards 2010 shortlist for eg clients

    Posted in Awards, Clients, News On February 10th, 2010

    The shortlist for the Financial Sector Technology Awards (FST) 2010 has been announced and two clients nominated by eg have been selected as finalists – Nationwide Regional Brands and Legal & General Protection.

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  • Online vs face-to-face – what do you think?

    Posted in Blog, General, Technology On February 4th, 2010

    Recently I have found myself attending an increasing number of webinars.  Some have been to help me learn new skills and keep up to date with Marketing tools, others have been hosted by analysts or industry experts to help with …

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  • Sign up for the Contact Centre Planning Conference

    Posted in News On February 3rd, 2010

    This year’s Contact Centre Planning Conference takes place on 20 April 2010 in Birmingham.  eg will be exhibiting at the event and also sponsoring the National Back Office Forum.

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  • Engagement – what does it really mean?

    Posted in Blog, Operations Management On February 2nd, 2010

    Our next Guest Blogger is Jane Mayhew, Operational Performance Manager in the Client Services Department at Zurich International Life.

    Jane wrote this in response to the recent blog entry written by Andy Baker – ‘What’s measured gets better!’

    Recently I was asked …

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