Archive...
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Annual Report Posting
POSTING OF REPORT AND ACCOUNTS
eg solutions plc (the “Company”: AIM: EGS), the back office optimisation software company, announces that copies of its annual report and accounts for the year ended 31 January 2010 have been posted to shareholders …
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How many of us can say that everything we do in our customer contact operation or back office is really aligned to the customer? Let alone creating an environment in which our people can be truly passionate about performance, so that they contribute to the maximum and the organisation avoids wasted effort?
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Remote working and employee engagement
Posted in Blog On April 26th, 2010Remote mobile working is growing – fact. As work evolves so does what work is, how work gets done, where work gets done and what workers do*.
Projections I heard about on a recent webinar show a major jump over the …
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New Contract win in South Africa
Posted in News On April 22nd, 2010eg solutions plc (“eg solutions”, “eg” or “the Company”; LSE-AIM: EGS), the back office optimisation software company, is pleased to announce the signing of a contract with a new customer in …
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New contract win in South Africa
eg solutions plc (“eg solutions”, “eg” or “the Company”; LSE-AIM: EGS), the back office optimisation software company, is pleased to announce the signing of a contract with a new customer in …
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One for our clients……It’s that time again – the launch of the eg operational excellence® awards 2010.
The formal launch of this year’s awards will take place at the eg Software User Group on Monday 29 March at Wembley Stadium.
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The eg operational intelligence® software suite
Posted in Data Sheets On April 19th, 2010Benefits the software delivers and the additional modules available
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Being a member of the Institute of Customer Service eg are able to learn about the UK Customer Satisfaction Index results. Results just out show there are encouraging signs that organisations are paying closer attention to their customers needs and a general increase in customer service.
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This year’s Professional Planning Conference takes place on 19 & 20 April 2010 in Birmingham. eg will be exhibiting at the event and also sponsoring the National Back Office Forum.
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eg operational intelligence® telephony
Posted in Data Sheets On April 12th, 2010Using eg operational intelligence® in Contact and Back Office Processing Centre
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eg operational intelligence®
Posted in Data Sheets On April 12th, 2010Effectively measure, manage and improve your business operations with eg operational intelligence®
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eg work manager®
Posted in Data Sheets On April 12th, 2010Improve operational performance with eg work manager®
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Quick poll: where can most efficiencies be gained: front or back office?
Posted in Blog On April 9th, 2010As more solutions claim to be able to address front and back office optimisation – what do you think delivers and where can most gains be achieved?
Please send a short response by 16 April and we will use the …
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Staff charity fundraising continues for Doornkop Children’s Centre
Posted in General eg news, News On April 1st, 2010eg staff and colleagues dug deep to raise money for the Company charity, Doornkop Needy Children’s Centre by taking part in a raffle to win a giant Easter egg.
The gigantic Easter egg was donated by Telford based Magna Specialist Confectioners …
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More Informed Decision Making
Posted in Blog On April 1st, 2010I read an article recently regarding dynamic management and the ability companies have to make better decisions in uncertain times.
Reference was made to ‘Just-in-time’ decision making and the impact on a company of making hasty decisions under time pressure or …
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