Archive...
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IMMEDIATE RELEASE
16 February 2011
eg solutions plc
Year end trading update
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eg solutions plc (“eg” or “the Company”; LSE-AIM: EGS), the back office optimisation software company, is pleased to issue an update on trading for its financial year ended 31 January 2011. -
Customer Complaints? Then get good Operations Management
Posted in Industry news, News On February 10th, 2011In a recent article I read in ‘Call Centre’ it mentioned how the past two years have seen a huge 440 per cent increase in the number of complaints about the failures and shortcomings of UK banks.
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Customer Complaints? Then get good Operations Management in place
Posted in Blog, Customer Service, Operations Management On February 9th, 2011In a recent article I read in ‘Call Centre’ it mentioned how the past two years have seen a huge 440 per cent increase in the number of complaints about the failures and shortcomings of UK banks. The article then …
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Poor performance – measure, manage and improve
Posted in General eg news, News On February 2nd, 2011In a recent blog, eg‘s Andrew Baker responded to an article from the Institute of Leadership Management magazine, Edge, that looked at when poor performance is identified there can often be a reluctance to tackle it.
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