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Coaching – proactive development or remedial training?
Posted in Blog, General, Operations Management On June 28th, 2011In some organisations coaching has earned itself a bad name as a tool for remedial training but used effectively it is a powerful tool that can support operational management.
I’ve come across some interesting facts about coaching to share with you.
In …
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Donna Fluss, founder and President of DMG Consulting LLC, is a recognised thought leader in the Workforce Optimisation Market (WFM)
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It was with great sadness that we learnt of the passing of Dr. Eliyahu M. Goldratt. He has had a profound influence on the lives of many and specifically for those of us here at eg. During a visit to …
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How to use measurement to make sure we motivate
Posted in Blog, Operations Management On June 14th, 2011In his recent blog, Paul Cooper of the West Brom describes the benefit of measurement to help Team Members to deliver improved performance. The theme is “measures that motivate” that can help Teams in the back office to optimise performance. So the …
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Back Office Optimisation – The Market Awakens
Posted in Blog, Customer Service, Operational Excellence, Operational Intelligence, Operations Management On June 8th, 2011The problems of the back office are evident across virtually every sector including manufacturing, utilities, telecoms, financial services, healthcare and public sector. One of the issues is that ‘back office’ means different things to different people. It can include many …
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eg solutions plc (”eg” or “the Company”; LSE-AIM: EGS), the global back office optimisation software company, is holding its Annual General Meeting at 10.30am today,
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