Archive...
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Winner Announced from Helpdesk and Software Support Survey
Posted in Clients, eg people, General eg news, News On December 23rd, 2011We would like to thank all of eg’s clients who took time to complete our annual Helpdesk and Software Support Survey over the last week.
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Back Office Optimisation case study – Improving Forecasts and Capacity Plans
Posted in Clients, General eg news, Industry news, News On December 16th, 2011Read the latest case study from Murray Sutton, Business Support Consultant – Performance and Risk on how eg work manager® and eg operational intelligence® has benefited Customer Operations at Nationwide Building Society. This was written following his Professional Planning Forum Specialist Certificate In Back Office Planning.
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Fun Friday at the crèche Christmas Party
Posted in CSR, Events, Industry news, News, South Africa On December 14th, 2011Children of the Doornkop Needy Children’s Centre (DNCC) – eg’s company charity based in South Africa – enjoyed an exciting trip out for their Christmas party last week.
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Results are in – Improving Customer Service….
Posted in Clients, General eg news, Industry news, News, South Africa On December 14th, 2011is the key business priorities and strategic objectives for Financial Services organisations in 2012.
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Improving Customer Service
Posted in Blog On December 14th, 2011As an economically gloomy year draws to a close, income and profits in the UK financial services sector has fallen at record rates as the recession deepens and the credit crunch continues. So what is next for Financial Services and …
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Pick the brains of our business supremos
Posted in Awards, eg people, General eg news, Industry news, News On December 7th, 2011Publication from Staffordshire Newsletter – 1st December 2011 – TWELVE DAYS to possibly the best Christmas present ever…. three lucky businesses will have their pick of some of the top business brains in the country, if not the country, as winners of the Newsletter Local Business Accelerator Scheme.
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Do shared service centres really give improved customer service & reduced costs?
Posted in Blog On December 2nd, 2011Shared services provide an opportunity to reduce operational costs by optimising resources, technology and premises. Some of eg’s customers use this as a precursor to outsourcing to get their processes under control before entering third party negotiations – others use …
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eg solutions Rewards Achievements Of Clients at Home and Abroad
Posted in Clients, Events, General eg news, News, South Africa On December 2nd, 2011– as featured in UK Trade and Investment – Thursday 1st December 2011 http://bit.ly/uDDKnV
Now in its ninth year, the eg operational excellence® awards, held recently at The Forest of Arden Hotel & Country Club, Meriden, Warwickshire recognises the achievements of eg’s clients both in the UK and overseas.
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A shared service centre is the means to achieve improved customer service & reduced costs
Posted in General eg news, News, Product news On December 1st, 2011Shared services provides an opportunity to reduce operational costs by optimising resources, technology and premises. Some of eg‘s customers use this as a precursor to outsourcing to get their processes under control before entering third party negotiations
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