Archive...
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eg solutions plc (eg), the back office optimisation software company, sponsored a star in the making; Chris Becker from Stafford Grammar School, who was selected for the Under 13’s Staffordshire County Cricket. eg are pleased to report on Chris’s cricketing activity – it’s been a busy season…..
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Do you blend front and back office work between both areas?
Posted in Blog On December 5th, 2012After listening to the recent PPF webinar that asked ‘Do you blend front and back office work between both areas?
the responses were:
• Only in times of extreme demand – 36%
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• Occasionally to achieve Service Levels – 29%
• Often – 18%
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eg host Doornkop’s Christmas Party
Posted in CSR, eg people, Events, General eg news, News, South Africa On December 3rd, 2012The children of Doornkop Needy Children’s Centre (DNCC) – eg’s company charity based in South Africa – enjoyed an exciting trip back to Johannesburg Zoo for their Christmas party.
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10th Anniversary winners announced – eg operational excellence® awards 2012
Posted in Awards, Clients, Events, General eg news On November 19th, 2012Shortlisted finalists and other guests of eg solutions plc – the back office optimisation software company – gathered at The Marriott Forest of Arden Hotel, Warwickshire, on Friday 16 November to celebrate the 10th Anniversary of the eg operational excellence® awards.
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eg new vacancies – Back Office Optimisation
Posted in eg people, Events, General eg news, Industry news On November 9th, 2012eg solutions plc are expanding their team of Client Implementation Managers & Consultants who are key to delivering their back office optimisation solutions.
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The Emergence of Back-Office Workforce Optimization Whitepaper
Posted in Blog, General, Operations Management On November 2nd, 2012Analyst Donna Fluss of DMG Consulting in the US has written a paper, sponsored by eg, on the back office market space and The Emergence of Back-Office Workforce Optimization Suites.
Abstract:
After spending the last 15-plus years trying to fully automate all …
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The Emergence of Back-Office Workforce Optimization Whitepaper
Posted in General eg news, Industry news, News, Product news On November 2nd, 2012Analyst Donna Fluss of DMG Consulting in the US has written a paper, sponsored by eg, on the back office market space and The Emergence of Back-Office Workforce Optimization Suites.
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Accurate forecasting and an agile workforce deliver savings
Posted in Clients, General eg news, News, Product news On October 30th, 2012The West Brom has revolutionised the working practices of its Customer Contact Centre through introducing a new approach to employee contracts and working times. The introduction of new working practices, based on annualised hours, has not only delivered substantial cost savings for the Society, it has created a more flexible, responsive and agile business.
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eg solutions plc to celebrate 25th anniversary
Posted in General eg news, Industry news On October 24th, 2012 -
Blog supplied by Paul Cooper, The West Brom
Seeing Andy Baker’s blog of 1st October, made me put pen to paper or fingers to the keyboard ….
Forecasting for both front and back office of a busy 120 seat Contact Centre has …
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eg operational excellence® awards – shortlist revealed
Posted in Awards, Clients, News On October 17th, 2012eg solutions plc – the back office optimisation software company – has announced the shortlist for this year’s 10th Anniversary eg operational excellence® awards.
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Square peg round hole – that’s what Erlang C methods are to the Back Office
Posted in Blog, Customer Service, General, Operations Management On October 1st, 2012For many decades, Front Office Optimisation has seen the benefits of mathematical forecasting models included in software products to help Call Centre Managers have the right number of people in their Operations in line with predicted demand. The models are …
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Turning the back office into a profit centre – top of the Boardroom agenda
Posted in General eg news, Industry news, News, Product news On September 25th, 2012Read on to see how to pre-register for the forthcoming DMG Consulting LLC white paper, sponsored by eg on ‘Emergence of the Back Office Workforce Optimisation Market’
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eg shortlisted for more industry awards
Posted in Awards, General eg news, Industry news, News On September 17th, 2012eg solutions plc, the back office optimisation software company, have reached the shortlist for a further two categories for the SSA12 awards – the UK business software industry awards.
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Back Office Seminar, November 2012, Manchester
Posted in Events, General eg news, Industry news On September 4th, 2012National Best Practice Seminar, November 2012, Manchester
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eg are offering a free of charge on site review to look at the greatest issues as seen from the eyes of your customers and make guaranteed improvements – email ask@eguk.co.uk for yours.
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What does Quality mean to you?
Posted in Blog, Customer Service, Operational Intelligence, Operations Management On August 29th, 2012eg are offering a free of charge on site review to look at the greatest issues as seen from the eyes of your customers and make guaranteed improvements – email ask@eguk.co.uk for yours.
When looking at descriptions of quality I …
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New Strategic Partnership formed with Cicero Inc.
Posted in General eg news, Industry news, News, Product news, Product updates On August 23rd, 2012eg solutions plc (“eg” or “the Company”; LSE-AIM: EGS), the back office optimisation software company, and Cicero Inc. (“Cicero”; BB: CICN), a leading global provider of Customer Experience Management (CEM) and integration technologies, today announce that they have signed an …
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eg South Africa move to new offices
Posted in eg people, General eg news, News, South Africa On August 7th, 2012eg operations management (pty) limited, eg’s South African subsidiary, has relocated to Maude Street in Sandton.
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