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Back Office Optimisation case study – Improving Forecasts and Capacity Plans
Posted in Clients, General eg news, Industry news, News On January 9th, 2012Read the latest case study from Murray Sutton, Business Support Consultant – Performance and Risk on how eg work manager® and eg operational intelligence® has benefited Customer Operations at Nationwide Building Society. This was written following his Professional Planning …
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Are you using your data to its full potential?
Posted in Blog On January 6th, 2012Data is often collated at the grass roots level of an organisation and then aggregated up by MI teams for reporting purposes – but have you ever considered whether the figures being reported back provide a true picture of actual …
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The Co-operative Streamlines Back-Office Functions – published in Retail Technology (Nov 2011)
Posted in Clients, General eg news, News On January 4th, 2012In a recent article Adam Williams, Head of Shared Services for the Co-operative explained…
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How well do you know your people?
Posted in Blog On January 4th, 2012The question comes to mind when Managers and Team-leaders ask “how do I motivate my team to achieve results I need?”
The solution……Adapt the right leadership style for the right people – Understand the diversity of individuals in the team and …
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