Real-time decision making

Our back office optimisation software provides historic, real-time and predictive Management Information about all the factors affecting operational performance. It enables Managers and Team Leaders to make the right operational decisions to effectively measure, manage and improve business operations.

Tried, tested & proven

Our solutions are tried, tested and proven to work in any organisation where process driven operations are critical to business performance – we have completed implementations and improved performance in blue-chip companies throughout the world.

Global Transparency

Clients around the world – including the UK, South Africa, the Netherlands, India, Hong Kong and Dubai use our software to proactively manage people, processes and customer service via the web. Irrespective of where the processes are performed eg operational intelligence® provides global Operational Management capability.

Client Centric Development

By working in close partnership with our clients, we ensure that our software has the functionality that leads to an immediate impact on their businesses and a quicker return on investment.

Non-Invasive Technology

Our software requires no immediate integration and is quickly configurable by business users for immediate use. No technical development work is required to start using our software immediately.

Over 41,000 users trust eg

Our software is working hard for client businesses across the globe, and with over 40,000 users it is resilient and built for everyday use.

Scalable Software Solutions

Our software is totally scalable, with live implementations ranging from 10 to over 5,000 users currently being supported, and scalability proven for up to 10,000 users on a single server.

Augmenting Existing Systems

Our software is used to augment existing IT platforms including BPM, BI, Workforce Management, CRM and core processing systems to provide the missing link; historic, real-time and predictive operational intelligence.

Reference-ability

With over 40 businesses using our software, we have a wide range of reference sites to assure our clients of our ability to deliver real performance improvement at a fixed cost and in fixed timescales.