Clients around the world – including the UK, South Africa, the Netherlands, Norway, India, Hong Kong and Dubai use our software to proactively manage people, processes and customer service via the web.
Irrespective of where the processes are performed, eg operational intelligence® provides global Operational Management capability. Our software is working hard for client businesses across the globe, and with over 41,000 users it is resilient and built for everyday use.
eg operates from its Head Office in Staffordshire at the heart of the UK and from its offices in Nelson Mandela Square, Sandton City, Johannesburg.
Europe
UK
This was the original market for eg and remains central to our success. From the outset, we conducted our implementations on a fixed cost, fixed timescale basis and have a wide range of blue chip client reference sites to assure our clients of our ability to deliver real performance improvement.
Our solutions have been implemented across a range of businesses, principally in blue-chip financial services companies but also in other service sectors including legal services and retail.
Nordics & Benelux
eg have delivered, developed and support solutions for Financial Service Organisations in the Nordic and Benelux territories, where there is a strong market demand for operational management solutions. Once again this demonstrates the strong international appeal of how eg can deliver value.
eg‘s market leading solutions and methodologies are tried, tested and proven in the Nordic and Benelux markets, delivering tangible year on year sustainable benefits.
The eg operational intelligence® software is used to augment existing IT platforms including BPM, BI, Workforce Management, CRM and core processing systems to provide the missing link; historic, real-time and predictive operational intelligence.
South Africa
eg South Africa operates from offices in Nelson Mandela Square, Johannesburg.
eg operations management software provides historic, real-time and predictive Management Information about all the factors affecting operational performance. The software is used to augment existing IT platforms including BPM, BI, Workforce Management, CRM and core processing systems to provide the missing link: historic, real-time and predictive operational intelligence.
Through its Microsoft Gold Partner status eg ensures that its technologies constantly adapt to suit the needs of its customers.
eg have a range of reference sites to assure clients of our ability to deliver real performance improvement at a fixed cost and in fixed timescales.
Americas
The credit crisis has been felt hardest in the US and has forced US financial services companies to focus on operational costs, curb lending in specialist markets, ‘call in’ existing loans and improve debt management.
Many companies who have already invested in BPM, BI, Workforce Management and CRM technology are recognising that they will achieve additional benefits from deploying eg operational intelligence® to complement their host systems to provide comprehensive, detailed real-time intelligence that would not otherwise be available.
Asia
Consistency in operational practices is difficult to maintain across several locations and managing across time zones requires airtight performance management.
Through deployment of the eg operational intelligence® software suite to international divisions of UK based clients, eg has had an operational presence in Asia for a number of years.
As organisations choose to outsource or offshore parts of their business operations, eg can use its established understanding of how organisations can achieve desired levels of corporate growth and efficiency, whilst having the necessary, detailed real-time management information to manage customer service, without reducing quality – irrespective of where the processes are performed.
eg‘s solutions are tried, tested and proven to work in any organisation where process driven operations are critical to business performance.
