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What is the single biggest factor that stops you from using WFM for back office planning?
Posted in Blog, Operational Excellence, Operational Intelligence, Operations Management, Technology On October 27th, 2011This conversation was started on linked in group Back Office Best Practice Forum but it is worthy of a mention in our blog.
eg‘s CEO, Elizabeth Gooch summarised thoughts as follows:
“One of the issues here is that ‘back office’ means …
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Back Office Optimisation – The Market Awakens
Posted in Blog, Customer Service, Operational Excellence, Operational Intelligence, Operations Management On June 8th, 2011The problems of the back office are evident across virtually every sector including manufacturing, utilities, telecoms, financial services, healthcare and public sector. One of the issues is that ‘back office’ means different things to different people. It can include many …
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