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Managing our People Performance
Posted in Blog, Clients / Project information, Customer Service, Operations Management On February 24th, 2010I read with interest the recent blog from my colleague, Andrew Baker where he explored how important it is to get the people who are dealing with customer interactions and processing to take ownership for a balanced set of …
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As this week is National Customer Service Week I thought it was appropriate to write my first post on a customer service-related subject.
Having been at the Business Process Excellence in Financial Services Exchange at Canary Wharf recently, here is a …
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