Archive...

• Are there any cloud based Back Office solutions on the market that can be integrated with WFM?

  Posted in Blog, Product, Technical, Technology On October 21st, 2011

  This question was posted on the Professional Planning Forum Back Office Linked in Group and here is eg’s response:

  I think that your question has two points to it. Firstly which back office solutions can use the cloud rather than having …

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• Managing our People Performance

  Posted in Blog, Clients / Project information, Customer Service, Operations Management On February 24th, 2010

  I read with interest the recent blog from my colleague, Andrew Baker where he explored how important it is to get the people who are dealing with customer interactions and processing to take ownership for a balanced set of …

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• Customer Centricity

  Posted in Blog, Customer Service On October 5th, 2009

  As this week is National Customer Service Week I thought it was appropriate to write my first post on a customer service-related subject. 

  Having been at the Business Process Excellence in Financial Services Exchange at Canary Wharf recently, here is a …

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