Archive...

• Do we really know what we are looking for?

  Posted in Blog, Technology On March 10th, 2010

  Promises, promises, promises….with the proliferation of BPM, BI and Continuous Improvement initiatives do management really understand what their true operational intelligence requirements are?

  We tend to over emphasise the roll of technology yet fail to fully appreciate the fundamentals that truly …

  Go

• What’s the noise?

  Posted in Blog, Operational Intelligence, Operations Management On January 25th, 2010

  • operational intelligence
  • operations management
  • operational management
  • performance improvement
  • workforce management
  • resource planning
  • operational management training
  • productivity improvement
  • customer services software
  • workforce planning
  • business process management

  So what do all the above mean……why all the different angles?

  Well the crux of things I feel is that we need to deliver to the customers’ …

  Go

• Chicken or egg – Part Two

  Posted in Blog, Operations Management On December 1st, 2009

  Let’s unpack this a little more and then please feel free to comment:

  Given my previous blog entry around the problems with the “silver bullet” mentality to solve operational management issues, I wish to emphasise my belief that by getting the …

  Go

• Why do we have the chicken or egg mentality… can’t we have both at the same time?

  Posted in Blog, Operations Management On October 23rd, 2009

  The operational environment is characterised by the proliferation of initiatives that touch on the all-too-often cited people, process and technology space but operational thinking is confused by a number of familiar misconceptions:

  1. The infamous ’silver bullet’ – whether this be BPM, …

  Go