Archive...

  • Why is Six Sigma so slow to deliver?

    Posted in Blog, Clients / Project information, Operations Management On May 23rd, 2011

    From Tony Cohn, Business Development Director – eg operations management (pty) Limited – South Africa

    “After reading about this subject in an article from iSixSigma magazine it got me thinking about why six sigma is so slow to deliver …

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  • The role of Operational Management in Business Process Excellence

    Posted in Blog, Clients / Project information, Operations Management On March 8th, 2011

    At the recent IQPC Business Process Excellence Conference, eg solutions were asked to share their experience on the Role of Operational Management in Business Process Excellence.  Here are some comments received about eg’s thoughts and client results:

    “Great to see that …

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  • Putting the ‘M’ back in BPM

    Posted in Blog, Operational Excellence, Operations Management On September 8th, 2010

    In the same way that workflow implementations often missed the point – so do many BPM deployments.  Typical of BPM deployments is to overlook the reason why technology is needed in the first place and day-to-day management of employees are …

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  • Do we really know what we are looking for?

    Posted in Blog, Technology On March 10th, 2010

    Promises, promises, promises….with the proliferation of BPM, BI and Continuous Improvement initiatives do management really understand what their true operational intelligence requirements are?

    We tend to over emphasise the roll of technology yet fail to fully appreciate the fundamentals that truly …

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  • What’s the noise?

    Posted in Blog, Operational Intelligence, Operations Management On January 25th, 2010

    • operational intelligence
    • operations management
    • operational management
    • performance improvement
    • workforce management
    • resource planning
    • operational management training
    • productivity improvement
    • customer services software
    • workforce planning
    • business process management

    So what do all the above mean……why all the different angles?

    Well the crux of things I feel is that we need to deliver to the customers’ …

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  • Chicken or egg – Part Two

    Posted in Blog, Operations Management On December 1st, 2009

    Let’s unpack this a little more and then please feel free to comment:

    Given my previous blog entry around the problems with the “silver bullet” mentality to solve operational management issues, I wish to emphasise my belief that by getting the …

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  • Why do we have the chicken or egg mentality… can’t we have both at the same time?

    Posted in Blog, Operations Management On October 23rd, 2009

    The operational environment is characterised by the proliferation of initiatives that touch on the all-too-often cited people, process and technology space but operational thinking is confused by a number of familiar misconceptions:

    1. The infamous ’silver bullet’ – whether this be BPM, …

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