Back offices are becoming more aligned with the front office – fact or fiction? Please let me know your experience as I am hearing lots of noise on this topic but can’t see the reality – thanks
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- Tim Fuell: Very wise words expressed very eloquently – well done...
- Mariell Lyngbø: I have been working with Operational Management for a little...
- Nicola Drake: I saw this in call centre helper that confirm the Erlang C...
- Tom Whitelaw: Andrew, I thought it was an interesting blog on what is clearly...
August 25th, 2010 at 11:15 am
well it is certainly more on the agenda in our company but im not so sure alignment with the front office is there yet. I saw eg’s RT on tips for the back office- Eight top tips on choosing a back office system http://bit.ly/akwb7Z Good points made if not a little obvious.
So yes it is on the agenda but still technology won’t solve the back office issue – people will.