Back Office Optimization – three key talking points

Posted in Blog, Customer Service, Operations Management On November 17th, 2010
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In conjunction with the Professional Planning Forum there will be a FREE webinar taking place on 25 November.

This Back Office Online round table discussion will cover key operations management questions of the panel, around the three back office topics for the discussion:
·    How different is Operational Management to Real time management?
·    Can technology provide the support and multitude of data in the back office we see in the front office?
·    Can we begin to provide measures and metrics so we can plan and perform true end to end customer service?

You can ask the panelists questions and get their insight into Back Office Optimization.  Panelists include Innovation Award winners Adrian Hawes of Aviva and Grant Holden of HeroTSC, along with eg‘s Tim Becker .

Register for the event today and join the debate.