Following the ‘emergency’ budget earlier this week it appears major changes will take place in the public sector.  HR and Operations departments and will face huge challenges under the cuts and recruitment freeze.  So how can lessons be learnt from Financial Services who constantly face these challenges?

I refer to a blog post Colin Whelen, Senior Contact Plannning Specialist at the Professional Planning Forum from who discusses a four step process for planning.

Whilst there are mountains to be climbed, good operational management practices will drive efficiency gains – so lets share some of the learning and ideas we practice daily and maybe the pain of change will be made easier and deliver a better service for all.