Promises, promises, promises….with the proliferation of BPM, BI and Continuous Improvement initiatives do management really understand what their true operational intelligence requirements are?

We tend to over emphasise the roll of technology yet fail to fully appreciate the fundamentals that truly differentiates day to day operational excellence from “betting the bank” on the latest technological fad.

Too many project-based initiatives that focus on improving efficiency and effectiveness do not sustain long after the relevant project has completed – I have heard this time and time again.

How is one able to address the following in a single focused initiative with quantifiable results as rapidly as 2, 5 months after commencement:

• Internal and external service level compliance
• Risk based quality framework
• Transformation of management’s capability to run the day to day operations
• Improved productivity by between 20 and 50%
• Reduced costs

while focusing on real-time operational activity with the existing processes and technologies?

Please share your experience with me at tonycohn@egsa.co.za  as I hear more and more often that promises of such results often fail to deliver.  Even when we do know what we are looking for….