As more solutions claim to be able to address front and back office optimisation – what do you think delivers and where can most gains be achieved?
Please send a short response by 16 April and we will use the results at the Professional Planning Forum event Back office Forum on Monday 19 April
http://conference.planningforum.co.uk/Default.aspx?tabid=695
April 12th, 2010 at 2:25 pm
I work in Telecoms and it’s always been about front office but in the last six months it’s changed and there is more awareness and demand for the same transparancy in the back office. It definitely on our strategic agenda
April 16th, 2010 at 11:58 am
I think both need to be connected to get real productivity improvements and noticable customer improvements. It’s not just about call queues and wrap times – you need to have MI on where work is in the process, so you can track and report as such