http://www.eguk.co.uk/blog/quick-poll-where-can-most-efficiencies-be-gained-front-or-back-office/ Tue, 17 Jan 2012 17:35:34 +0000 http://wordpress.org/?v=2.9 hourly 1 http://www.eguk.co.uk/blog/quick-poll-where-can-most-efficiencies-be-gained-front-or-back-office/comment-page-1/#comment-189 Kelly Ellis Fri, 16 Apr 2010 09:58:57 +0000 http://www.eguk.co.uk/?p=2037#comment-189 I think both need to be connected to get real productivity improvements and noticable customer improvements. It's not just about call queues and wrap times - you need to have MI on where work is in the process, so you can track and report as such I think both need to be connected to get real productivity improvements and noticable customer improvements. It’s not just about call queues and wrap times – you need to have MI on where work is in the process, so you can track and report as such

]]> http://www.eguk.co.uk/blog/quick-poll-where-can-most-efficiencies-be-gained-front-or-back-office/comment-page-1/#comment-187 Brent Taylor Mon, 12 Apr 2010 12:25:49 +0000 http://www.eguk.co.uk/?p=2037#comment-187 I work in Telecoms and it's always been about front office but in the last six months it's changed and there is more awareness and demand for the same transparancy in the back office. It definitely on our strategic agenda I work in Telecoms and it’s always been about front office but in the last six months it’s changed and there is more awareness and demand for the same transparancy in the back office. It definitely on our strategic agenda

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