Elizabeth is one of Staffordshire's rare IT entrepreneurs. eg was successfully floated on AIM in June 2005 and now has over 41,000 users of its operations management software across the globe. Elizabeth has been listed in 'Management Today's Britain's Top 100 Entrepreneurs' several times, was shortlisted by the 'First Women Awards' in 2008 and named by Real Business Magazine as one of 'Britain's 100 Most Entrepreneurial Women' in 2009.

Elizabeth is recognised as a key industry spokesperson. You can also follow Elizabeth on Twitter www.twitter.com/ElizabethGooch or email ask@eguk.co.uk.

Wendy leads the team in South Africa. She is involved in all aspects of growing the South Africa business, from Sales & Account Management to managing implementation projects.

Wendy will share her experience of working directly with Managers and Team Leaders in achieving a culture of operational excellence and also her knowledge of factors affecting the financial industry in SA and how eg can help.

Contact Wendy by emailing wendyjeavons@egsa.co.za.

Tony is Business Development Director for eg's South African team, responsible for new business, managing client relationships and Proof of Concept work.

Tony is eg's Six Sigma expert and he has expertise in understanding where operational management can add additional benefits to existing systems.

Contact Tony by emailing tonycohn@eguk.co.uk.

Rachel is a member of the marketing team and is a regular contributor to eg's website and social media sites. Rachel will share her thoughts on IT industry news, topics such as operations management and customer service and encourages members to submit comments and thoughts for collaboration.

Contact Rachel on +44 (0) 1785 715772 or email racheloliver@eguk.co.uk

James is a member of the Sales & Account Management team and manages customer relationships and ensures best practice use of eg's solutions so that clients continue to gain the benefits from their investment.

James will share his thoughts on best practice use of operational intelligence and operational management from within our user community and how changes and initiatives within the industry can be managed effectively using eg's solutions.

Contact James on +44 (0) 1785 715772 or email jamesblackhurst@eguk.co.uk

Teri is a member of the implementation team based predominately out on site working with eg's new and existing clients. Teri will share her wealth of experience in the areas of operations management and operational intelligence directly from the front line and comment on common issues she sees in the field.

Contact Teri on +44 (0) 1785 715772 or email terifebery@eguk.co.uk

Chris is a member of the implementation team with responsibility for the delivery of projects to implement the eg principles of operational management. Chris will share his experience and thoughts from observations gained 'in the field' relating to operations management and customer service, encouraging members to submit comments and thoughts for collaboration.

Contact Chris on +44 (0) 1785 715772 or email chrisfryer@eguk.co.uk

Andrew manages the implementation of eg operational intelligence® software throughout the UK, Nordics, Middle East and South Africa. Andrew draws on 17 years of experience of working with eg's clients to determine how they can realise bottom line benefits year on year by using eg's solutions.

Contact Andrew at: andrewbaker@eguk.co.uk

Divan is a developer on the eg Research and Development team working primarily on Roadmap developments using Microsoft technologies.

Contact Divan by emailing divanmoller@egsa.co.za.

Mark is a programmer primarily focussed on .NET application development and the Microsoft product stack. He is an active member of the Silverlight and .NET development communities, regularly contributing to online software development forums.

Contact Mark for any technical requests:ask@eguk.co.uk.

Tim works with senior managers and executives to help achieve tangible improvements in operations management performance, customer service and bottom line costs. Tim will share his insights, stories and experience gathered working across a broad range of organisations in areas such as operational management best practice, winning hearts & minds within operational teams and how the right operational intelligence supports the right behaviours.

Contact Tim on +44 (0) 1785 715772 or email timbecker@eguk.co.uk

Spencer is a member of the business development team and spends much of his time with clients understanding their business operational requirements.

He has extensive experience in both Back Office Processing Centres and Contact Centres within Financial Services organisations in particular.

Contact Spencer via email spenceroleary@eguk.co.uk

eg encourages clients and other contacts to share operations management best practice and get involved with the blog by leaving comments and writing Guest Blogs.

If you are interested in submitting a blog post please email ask@eguk.co.uk.