Since 1988, eg has been developing the definitive approach to back office optimisation. During this time, there has been one constant: the need to deliver improved performance has grown. Whether the business climate has been benign or torrid, the need to make the most of resource and skill to become more effective in what we do and efficient in how we do it, never subsides.
Through my observations of working with a number of clients recently I wanted to share my thoughts and get your tips on how you know ‘what good looks like’.
To help hard pressed operational managers understand there is a tried, tested and proven approach to improving their “production” has also been a key challenge. Sometimes it’s been easier to start with explaining what the approach is not! Firstly, it’s not about system replacements or process improvement methodologies.
Of course, these things happen and in some organisations, must happen to stay compliant or profitable – but time and again we have seen that regardless of current systems deployed or processes followed, improved performance can be delivered in the very short-term from the simple application of operational management techniques.
Continuing with the “what it’s not” theme, then secondly, these techniques are not new. So the good news is two-fold:
1) There’s something any Team Leader or Manager can learn that’s tried, tested and proven….
2) …AND can give immediate pay back, quite independent of big investment decisions, projects or initiatives to change systems or processes which would take time to yield results
Our experience shows that to move forward with the eg principles of operational management® there is a need for a common approach to plan, manage and improve everything we do every day. This all starts with a balanced range of measures that cover the key things any operational manager needs to know more about; quality, service & skill.
When it comes to explaining what good operational management looks like and how measures form the foundation, we’d like to hear your experiences of what works to get Managers and their teams engaged. Do you have any tops tips or handy hints on how to make “what good looks like” clearer? We look forward to hearing from you – please add a comment below and share this post with your peers.
PS – It’s the 10th anniversary eg operational excellence® awards later this year, where eg clients from around the world will meet to celebrate the improvements they have achieved resulting from best operational management practice. If you have a good news story about how you have delivered improved performance and tangible results using operational management techniques, let us know! Client nominations for the awards can also be made now http://bit.ly/JMskBo but hurry, as the closing date is 15.06.