eg » Case Studies

Nuqleus provides valued management information across Alliance & Leicester

rachel — Wed, 14 Jul 2010 09:39:00 +0000

Nuqleus comes into its own with Alliance & Leicester. The information it returns has been used to make significant improvements to the business as a whole, and as it provides more answers, so management have more questions.

Consistent capacity planning and resource sharing across multi-sites

rachel — Thu, 01 Jul 2010 09:41:48 +0000

Legal & General Protection extended the use of eg’s software and methodology within it’s Strategic Partner business to provide consistent capacity planning and resource sharing, both across it’s two sites and across strategic accounts. This has created significant capacity that has been shared with other areas of the business to reduce overall operating costs and improve customer service performance.

Back Office Optimisation across three operations at Nationwide Regional Brands

rachel — Thu, 01 Jul 2010 09:28:07 +0000

Nationwide’s regional brands wanted to develop a consistent, transparent approach to back office optimisation, managing volume output and the performance management of staff by implementing core management behaviours that underpin the achievement of high performance.

Best practice use of eg’s software achieves outstanding business benefits at Legal & General, Retail Savings

Catherine Staite — Sat, 19 Jun 2010 16:08:52 +0000

At the outset of this project eg guaranteed that Legal & General could achieve cost savings of at least 20% – but in fact achieved 34%. What’s more the project has been identified by eg as an example of best practice implementation of both its software and principles.

The eg operational intelligence® software suite

rachel — Mon, 19 Apr 2010 14:21:01 +0000

Benefits the software delivers and the additional modules available

Barclays Mortgages build firm foundations using Nuqleus management information

rachel — Fri, 16 Apr 2010 10:47:39 +0000

Nuqleus provides the meaningful management information needed within Barclays Mortgages to achieve a balanced approach to set and monitor continuous improvement goals

eg operational intelligence® telephony

rachel — Mon, 12 Apr 2010 13:15:28 +0000

Using eg operational intelligence® in Contact and Back Office Processing Centre

eg operational intelligence®

rachel — Mon, 12 Apr 2010 13:07:51 +0000

Effectively measure, manage and improve your business operations with eg operational intelligence®

eg work manager®

rachel — Mon, 12 Apr 2010 12:56:40 +0000

Improve operational performance with eg work manager®

Nuqleus quickly delivers both tangible and intangible benefits at Principality

rachel — Sat, 23 Jan 2010 08:27:48 +0000

Nuqleus is used within Principality to provide robust and accurate information for the balanced business scorecard as a basis for decision making; it provides Principality with a firm foundation of real-life information about its operation.