eg » Case Studies

Shared Services

rachel — Fri, 04 Nov 2011 16:58:50 +0000

The shared service centre is the means to achieve guaranteed improved customer service and reduced costs.

Capita Life and Pensions Service use eg work manager® to provide back office optimisation for client’s back office operation

Stephanie — Thu, 29 Sep 2011 09:53:48 +0000

eg solutions were the selected software partner to support Capita Life and Pensions Service in managing a client’s back office initiative around the mapping and changes to back office work flow for managing every stage of its client’s end-user customer journey.

Back Office Optimisation

Stephanie — Tue, 20 Sep 2011 09:38:32 +0000

eg operational intelligence®

eg is a back office optimisation solutions company that guarantees improvements in operational results.

eg e-learning

Mark — Fri, 16 Sep 2011 15:32:06 +0000

Deliver courses straight to an employee’s desktop with eg e-learning – a flexible and efficient virtual learning environment

eg forecasting™

Stephanie — Thu, 15 Sep 2011 13:58:28 +0000

eg forecasting™ provides timely, consistent and accurate forecasting for the Back Office

Back Office Optimisation – The Market Awakens

Mark — Thu, 23 Jun 2011 09:25:08 +0000

Donna Fluss, founder and President of DMG Consulting LLC, is a recognised thought leader in the Workforce Optimisation Market (WFM) and the leading analyst specialising in customer-focused business strategy, operations and technology services for Global 2000 and emerging companies. Donna recently completed a research project with PPF member eg solutions plc. Elizabeth Gooch, CEO of eg, shares some of the findings from the research into the ‘Emerging Back Office Market’.

Nuqleus 3D

Mark — Mon, 06 Dec 2010 09:39:07 +0000

Nuqleus 3D enables data capture in real-time, from any desktop application, telephony environment and people in an operation

Activity Based Costing

Mark — Tue, 30 Nov 2010 10:49:44 +0000

Filling in the Gaps to Provide the Whole Picture

Do you understand the actual acquisition or servicing costs within your organisation?

Activity Value Analysis

Mark — Tue, 30 Nov 2010 10:47:33 +0000

Unlocking Potential and Maximising Value

How do you measure performance? Can you be sure that the time your people spend gives the best return?

Call Reduction

Mark — Tue, 30 Nov 2010 10:45:01 +0000

Managing Volumes Pro-Actively

Historically organisations have been focused on throughput, using technology, training and management methodologies to combat increasing call volumes at lowest cost.