As a thank you to our clients for completing the survey we entered all respondents into a prize draw for a £50 voucher of their choice. This year’s winner is…

Wendy Crowe at Zurich

At eg we are committed to our clients making the best use of our products and services. Our annual client satisfaction survey required clients to complete the survey to ensure we are constantly achieving the highest standards of service as we are always striving to improve. The purpose of this survey was to find out what they expect from eg with the Helpdesk and Software Support service.

We asked clients to rate different factors shown below on the basis of importance and satisfaction:

• Supportive partnership/relationship between our two firms
• Ability to deal with fault reporting in a timely manner
• Effective communication
• Delivering systems enhancements in line with customer needs
• Quality of development
• Behaviours of our software support employees
• Understanding of your client situation/ability to work within their culture
• Ability to deliver on time

The results show an increase in the importance of systems enhancements and the quality of developments provided as well as how effectively they can be matched and fitted around the companies’ current activities and culture.

It has also shown an overall improvement of how satisfied our clients are with the quality of developments supplied and how eg have understood their situation and fitted into working alongside their culture.

For further details please email or contact Rachel Oliver direct on +44 (0) 1785 715772.

We have put together a formidable team of talent with a wealth of knowledge and experience at their fingertips to mentor three local fledgling businesses to success over 12 weeks.

They are, Elizabeth Gooch of eg solutions, Chris Lewis of the Lewis Partnership, Mike Heenan of Dean Staham Kemp, management consultant Brian Henderson and Francesco Dellicompagni, founder of the Francesco group.

Our winners will also receive a free comprehensive advertising campaign in the Newsletter to help promote their business.

We shall then pick the best performing business to go through to a national competition under the beady eye of Dragon’s Den business guru Deborah Meaden.

Elizabeth Gooch established the back office optimisation software company, eg solutions plc in 1988. Having successfully implemented her business on AIM, Elizabeth is recognised as a leading female entrepreneur in Management Today’s top 100 entrepreneurs.

To enter apply online, saying why you would benefit from the expertise of our panel. Eligible businesses must have been trading for more than one year but less than three.

The scheme, which is organised by the Newspaper society, is backed by the Prime Minister David Cameron and has Deborah Meaden, multi – millionaire business women and star of BBC’s Dragon’s Den as its national ambassador.

We hope to be able to launch an inspirational local business on to the national stage, so don’t miss out on this unrivalled opportunity and log your entry now. We have extended our deadline for entries until Monday 12^th December 2011. A shortlist will be drawn up and entrants may be required to give a short presentation to the panel. Winners will be notified early in the New Year.

The programme has had the backing of Prime Minister David Cameron who believes it may have a major role to play in cultivating economic growth. “The Local Business Accelerators’ campaign will help provide the boost that our smaller British Businesses need right now. Those will benefit from the initiative are the very businesses and entrepreneurs that will help lead Britain’s recovery.”

Tony Cohn, Kay Moodley, Wendy Jeavons, Nols Mbele from eg South Africa and Namsi, the Senior Carer at the crèche, will be participating in the event doing the 10km walk with the aim to raise enough funds to organise a great Christmas party for the children at DNCC.

Entrant numbers have arrived and training is underway.  We have already received donations from eg staff, colleagues, friends & family and client staff from Silica.

So open your hearts and wallets to support our great cause.  Let’s make this a great Christmas party for the DNCC children this year!!

To donate, any amounts big or small would be greatly appreciated, please call +44 (0) 1785 715772.

Photographs from last years event can be viewed here. If you would like to find out more about the Doornkop Needy Children’s Centre, click here or email ask@eguk.co.uk.

The Intermediate certificate builds on the pre-requisite Foundation level certificate and tests the ability to analyse and interpret data and scenarios when testing software applications and systems. Topics covered are those considered to be essential knowledge for an advanced level professional such as: best practice for reviews of documentation associated with building software systems; risk analysis; management of the testing process and testing techniques.

Although it is recommended that candidates attend a formal 4 day training course, Ian studied for and sat the exam in his own time using only the course text. This demonstrates his commitment to advancing his skills and expertise.

A pass in this certificate provides evidence that Ian has proven analytical ability, having gained the advanced knowledge and practical skills in the key topics required for practicing software testing.

The qualification consolidates Ian’s numerous years of experience as a software systems test analyst and will help ensure that eg continues to build software of the highest quality and standard possible.

Tony Lynock, eg’s Head of Software commented “as an organisation passionate about delivering quality products to our customers, eg is committed to the continuous development of a professional software testing team. I am therefore delighted with Ian’s achievement which further strengthens eg’s software development credentials across the whole development lifecycle”.

Aged 55 years, Mr Lee has been a Board Director of Co-Operative Financial Services, with responsibility for Integration and Change, following the merger with Britannia Building Society in August 2009.  He joined Britannia Building Society as Group Finance Director in 2002 until his appointment in January 2008 as Managing Director Britannia Capital Investment Group consisting of four subsidiaries, Platform (intermediary lender), WMS (mortgaging servicing), Britannia Commercial Lending and Britannia Treasury Services.

Other senior positions held by Mr Lee are:

• 1998 to 2002 – Finance Director, West Bromwich Building Society.
• 1993 to 1998 – Head of Finance, Bristol & West plc (formerly Bristol & West Building Society).
• 1991 to 1993 – Head of Finance, Somerfield plc.

A chartered accountant, Phillip Andrew Lee qualified in 1983 with Ernst & Young where he worked in London and Bristol.  Prior to joining Ernst & Young in 1981, he worked in the National Audit Office (1978-1981) having worked for Wigan Metropolitan Borough Council (1975-1978).  He is a maths graduate from Imperial College London.

There are no other disclosures required under Rule 17 Schedule 2 (g) of the AIM Rules.

Andrew McRae, Non-Executive Director will not seek re-election at the AGM due to his increasing international commitments.

Rodney Baker-Bates, Non-Executive Chairman, commented:

“We would like to thank Andrew for both his strong commitment and contribution during his 5 years as a director, including the last 2 years as interim finance director which have seen substantial change at eg.  His executive responsibilities, now in Australia, prevent him continuing in his Board role.  We wish him every success for the future.

“We are delighted that Phil has joined the Board.  He knows eg well having been a customer with three companies.  His knowledge and experience of the financial services industry, including successful integration of acquisitions and implementation of major IT projects, will be invaluable to us.  We look forward to working with him as a colleague.”

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CONTACTS

About eg solutions plc

eg solutions plc is a global back office optimisation software company. Our software provides historic, real-time and predictive Operational MI. When implemented with our training programme for managers and team leaders to use this intelligence, we guarantee improvements in operational results in short timescales.

The Company, which is listed on the Alternative Investment Market (‘AIM’) of the London Stock Exchange, is committed to customer satisfaction and the ongoing development of its operations management solutions.

In achieving this it will help him to liaise with Database Administrators concerning the SQL Server installations, which he has been already doing in the course of his Helpdesk role but the training has enhanced his skills, consolidating more familiar concepts and fine-tuned his troubleshooting skills in evolving technologies.

After completing two five day courses last year, Matt also worked through the MCTS Self-Paced exam kit in his own time.

Achieving this Microsoft Certified Technology Specialist (MCTS) Certification further validates Matt’s proven experience and knowledge in using Microsoft products and solutions, inspires customer confidence and demonstrates his commitment to advancing his skills and taking on greater challenges.

Tony Lynock, eg’s Head of Software commented “we are delighted with Matt’s achievement and our ever growing skills base within the team.  It does make a real difference in the service we deliver to customers.  In a recent customer survey we received the highest scores to date in customer satisfaction but this demonstrates we won’t rest on our laurels and are constantly improving in line with customer requirements”.

About eg and Microsoft

eg partners with Microsoft through the Microsoft Managed Partner programme, this enables eg to ensure that its technologies constantly adapt to suit the needs of its customers.

eg has consolidated its position as a market leader, helped by its successful relationship with Microsoft. By partnering with Microsoft eg can offer clients the peace of mind that their products will be of the highest quality and performance.

So far we have raised £710 for the Doornkop Needy Children’s Centre which is a fantastic achievement!  If you have sponsored the team please send your pledges in as soon as possible.

Mark, John and Jonathan would like to thank everyone who has made a donation so far!… and of course, if you’d still like to make a donation the lines are still open to make a  pledge at www.doornkop.co.uk.

The money raised is vital for the future of the children and their survival and eg are proud to have sponsored the team.  It costs approximately £40.00 per child per year to supply daily food supplies of e-pap to keep the children strong and healthy – that’s less than £3.50 per month.  Around £125 can provide one child’s food, clothing and school fees for a year.

The aim of the Doornkop Needy Children Centre (DNCC) is to provide shelter, clothing, education and love to those orphans and destitute children from the age of 0 – 5 years.

The Centre, situated in Snakepark, a poverty-stricken area of Soweto, was started in August 2002 by two concerned mothers who were aware of the fact that many children – some abused, some abandoned, but most just plain poor – desperately needed some sort of crèche facility and care. They approached the community, secured permission to use a church gathering point and now look after 160 children.

Left to Right: Jonathan Hayward, John Moss, Mark Cooper

For further information please email ask@eguk.co.uk.

Look out for blog updates: http://www.eguk.co.uk/category/news/
Follow eg on twitter: http://twitter.com/egsolutions

eg

Robert Maxfield has joined eg from Sopra Group, an IT services business (formerly named Sopra Newell & Budge), where for six years he held senior sales positions, developing new business within the retail financial services, City based financial services, telecommunications, utilities and local government markets. Prior to Sopra, Robert spent 13 years in sales positions at IMI Computing / Icom Solutions which became part of Keane, the global IT services group. At Sopra and Keane, he contributed to the development of £multi-million accounts with leading ‘blue chip’ organisations.

Elizabeth Gooch, Chief Executive Officer, said: “We are delighted to welcome Robert Maxfield to eg to lead our sales team. We have a strong sales pipeline; Robert will help us convert that potential into contracted new business.”

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