Recent news...
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With many of our Clients being challenged to meet ever more demanding budgetary targets, a clear focus for 2012 has emerged around cost reduction strategies.
Following a recent eg executive dinner delegates were asked to complete a short questionnaire which highlighted …
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Read the latest case study from Murray Sutton, Business Support Consultant – Performance and Risk on how eg work manager® and eg operational intelligence® has benefited Customer Operations at Nationwide Building Society. This was written following his Professional Planning …
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Read the latest case study from Murray Sutton, Business Support Consultant – Performance and Risk on how eg work manager® and eg operational intelligence® has benefited Customer Operations at Nationwide Building Society. This was written following his Professional Planning Forum Specialist Certificate In Back Office Planning.
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Children of the Doornkop Needy Children’s Centre (DNCC) – eg’s company charity based in South Africa – enjoyed an exciting trip out for their Christmas party last week.
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is the key business priorities and strategic objectives for Financial Services organisations in 2012.
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Publication from Staffordshire Newsletter – 1st December 2011 – TWELVE DAYS to possibly the best Christmas present ever…. three lucky businesses will have their pick of some of the top business brains in the country, if not the country, as winners of the Newsletter Local Business Accelerator Scheme.
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Marketforce and the IEA’s 2nd Conference: The Future of Nordic Retail Banking is to be held on 27 and 28 September at the Marriott Hotel in Copenhagen.
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By Jon Whiteaker Retail Gazette – 08:38AM – Thu 14th July
Retailers need to be wary of non-specialists offering make-shift back office solutions which do not meet their requirements, according to software company eg solutions.
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eg solutions plc, the back office optimisation company, will present at the 2nd Annual Back Office Excellence in Banking conference to be held in Budapest on 28-29 September 2011.
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The need to improve continues to be a topical subject matter. Improving performance, improving back office optimisation, improving productivity and operational efficiency; the list goes on.
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This year’s Professional Planning Forum Conference takes place on 11 & 12 April 2011 in Birmingham. eg will be exhibiting at the event and also sponsoring the National Back Office Forum.
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In a recent article I read in ‘Call Centre’ it mentioned how the past two years have seen a huge 440 per cent increase in the number of complaints about the failures and shortcomings of UK banks.
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The Professional Planning Forum has launched a Back Office Optimisation Survey in conjunction with Verint.
The aim of the survey is to understand how the back office contributes to overall customer service, which processes are currently in place for back office …
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Bloor Research have published an InDetail white paper on Optimising Back Office Performance. The report was produced in conjunction with eg solutions, building on the Bloor Spotlight paper ‘Operations Management for the Services Sector’ which looked at operational management solutions for the Service Sector.
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After reading the Financial Ombudsman Service Annual review I was interested to read the remarkable hike in scale of complaints and the forecast to continue at record levels.
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Being a member of the Institute of Customer Service eg are able to learn about the UK Customer Satisfaction Index results. Results just out show there are encouraging signs that organisations are paying closer attention to their customers needs and a general increase in customer service.
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Bloor Research has released a ‘spotlight’ white paper on Applying Operations Management in the Services sector.
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Staffordshire based eg solutions plc specialises in operations management software applications and has this year beat off stiff competition to be highly commended in the Best Added Value Project category of the ICT Excellence Awards.
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eg solutions plc, the AIM listed operations management software company, has been officially recognised as a leading provider of specialist IT software by being shortlisted to receive a top industry award.
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eg will be attending the Business Process Excellence in Financial Services Exchange on 23 & 24 September 2009 at Canary Wharf, London.
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The recession seems to be having a positive effect on customer service. That’s according to the latest national measure of customer satisfaction from the Institute of Customer Service. -
eg announced today that it has retained Microsoft Gold Partner status for 2009/2010. As a Gold Certified Partner, eg has continued to demonstrate significant expertise in providing customer satisfaction using Microsoft products and technologies.
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eg will be exhibiting at the Building Societies Association (BSA) Annual Conference Financial Services Exhibition at Harrogate International Centre on 20-21 May.
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New research from the Professional Planning Forum shows that, despite the current financial climate, most organisations still do not have the mechanisms in place to improve the efficiency of their back office operations. -
eg work manager® is the key component of a software suite from eg solutions that provides detailed real-time operations management information for resource management and work scheduling, allowing users to gain insight into interlinking factors that affect operational performance.
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In order to really derive the maximum benefit from Business Process Management initiatives, firms need to manage the people interface more carefully…
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