Recent news...
-
Being a member of the Institute of Customer Service eg are able to learn about the UK Customer Satisfaction Index results. Results just out show there are encouraging signs that organisations are paying closer attention to their customers needs and a general increase in customer service.
Go -
Bloor Research has released a ‘spotlight’ white paper on Applying Operations Management in the Services sector.
Go -
Staffordshire based eg solutions plc specialises in operations management software applications and has this year beat off stiff competition to be highly commended in the Best Added Value Project category of the ICT Excellence Awards.
Go -
eg solutions plc, the AIM listed operations management software company, has been officially recognised as a leading provider of specialist IT software by being shortlisted to receive a top industry award.
Go -
eg will be attending the Business Process Excellence in Financial Services Exchange on 23 & 24 September 2009 at Canary Wharf, London.
Go -
Go
The recession seems to be having a positive effect on customer service. That’s according to the latest national measure of customer satisfaction from the Institute of Customer Service. -
eg announced today that it has retained Microsoft Gold Partner status for 2009/2010. As a Gold Certified Partner, eg has continued to demonstrate significant expertise in providing customer satisfaction using Microsoft products and technologies.
Go -
eg will be exhibiting at the Building Societies Association (BSA) Annual Conference Financial Services Exhibition at Harrogate International Centre on 20-21 May.
Go -
Go
New research from the Professional Planning Forum shows that, despite the current financial climate, most organisations still do not have the mechanisms in place to improve the efficiency of their back office operations. -
eg work manager® is the key component of a software suite from eg solutions that provides detailed real-time operations management information for resource management and work scheduling, allowing users to gain insight into interlinking factors that affect operational performance.
Go -
In order to really derive the maximum benefit from Business Process Management initiatives, firms need to manage the people interface more carefully…
Go -
Financial institutions need to improve operational efficiency to better manage debt and arrears functions.
Go -
A rich mix of topics and exceptional line up of speakers are announced for the Contact Centre Planning 2009 Annual Conference, to be held in London on 27-28 April 2009.
Go -
‘Rip and replace’ is rapidly becoming the de facto standard in the retail banking sector as it struggles to use IT to gain competitive advantage, according to Elizabeth Gooch, CEO of eg solutions plc.
Go
