Across the pond, biometric systems which scan employees fingers or retina are used – but are they good for staff morale?

One contributor to the article believes ‘a workforce will have a top tier of excellent performers, a larger proportion will be distinctly average and a minority ready to exploit the system’.   Elizabeth Gooch, CEO at eg solutions plc commented in the article that ‘typically you’ll get five to ten percent of staff complaining about an invasion of their privacy (with such systems) – very often from those individuals who are the least productive’.

An opinion shared in a blog post from one of eg’s clients raised the importance of measure, motivate, manage and this is true when introducting such technologies.

One of the Institute of Leadership & Management members commented on this topic as follows:

To motivate people we need to ensure that:
* they know and understand their objectives, their purpose, where their role fits in with the organisation.
* they receive constructive feedback and know how they are doing,
* they have all the necessary tools and skills,
* they feel valued and empowered
…..and then they usually feel motivated.

Whilst workforce management technologies bring new efficiencies, they need to be implemented with a cultural/change management programme to be most effective.

Further reading on this and video stream.

eg was first accredited in 2009 as an endorsed training provider for the South African market by South Africa’s leading awarding body for training and national qualifications in the banking industry.

As part of the assessment process rigorous auditing takes place to review the Companies quality management, marketing, financial management, health & safety, resource management, staff selection, appraisal and development practices.

Wendy Jeavons, Managing Director at eg South Africa, commented “BANKSETA are highly respected in the banking sector in South Africa and it is testament to our strong processes and good practices that we have once again been able to maintain our endorsement as a training provider for the South African market.”

BANKSETA supports transformation and people development through partnerships to enable stakeholders to advance the national and global position of the broader banking and microfinance industry. All Managers and Team Leaders who successfully complete eg’s operational management training programme are thereby provided with the recognition from a leading professional awarding body.

For more information email ask@egsa.co.za

• eg work manager®
• eg operational intelligence®
• Elements of the eg principles of operational management®.

One of the key benefits of the new online learning management system will be the provision of consistent training following initial implementations, for both eg’s software and operational management methodology. This will support new team members who are undertaking training for the first time or act as a refresher to existing users.

Within new implementations, the training provided through the system will be supported by on-site consultancy to ensure that the learning is put into full context. Management Information will be available to both eg and clients, providing details of who has completed the training along with test results highlighting any areas of concern.

Tim Becker, Client Engagement Manager, said: “There is a strong demand for a solution which can enable Managers and Team Leaders to take a more proactive approach to training. Many of our clients said they would like a straightforward, immediate way to refresh their understanding of eg’s operational management software and principles, train new users and improve the consistency of skills within teams.”

If you would like any further information about online learning, email ask@eguk.co.uk or sign up to our mailing list to receive regular updates about this and other eg news and events (see the sign up form at the bottom of the page).

The Institute of Leadership and Management (ILM) is the UK’s largest awarding body for leadership and management qualifications. ILM is founded on the principle that skilled managers and leaders hold the key to creating productive workforces that deliver organisational and economic success.

Candidates undertaking the eg principles of operational management® training programme are eligible to become members of the Institute for six months free Studying Membership, bringing access to a range of information and support services designed to support candidates learning and development. They can access the members-only area of the ILM on-line resources centre to help find materials to help their studies.

Tim Becker, Client Implementation Manager at eg, said: “Our association with ILM means that our clients not only benefit from a complete skills transfer in eg’s operational management practices, but they also achieve a formal accreditation which adds real value to our training and contributes to skills and career development.”

“We have a very similar ethos to the ILM – through eg’s software and methodology we guarantee that Managers and Team Leaders and their teams will deliver productivity, performance and quality improvements which make a positive impact on bottom line results.”

Interested in operational management training? Find out more about the training courses eg has on offer: eg operational management training programme brochure

These Managers and Team Leaders were the first of eg’s clients to complete the programme since the Banking Sector Education and Training Authority (BANKSETA) – the leading awarding body for training and national qualifications in the banking industry in South Africa – endorsed eg as a training provider for the South African market.

Resolution is a South African based complete financial services provider which offers a range of quality, affordable health, life and short-term insurance offerings. Between February and June 2009 the organisation implemented the eg principles of operational management® to achieve consistent management practices and improved team leader capability alongside the eg operational intelligence® software suite as the work, resource, performance management and reporting solution.

Wendy Jeavons, Managing Director of eg South Africa who presented certificates to Resolution following the completion of the principles training, said: “Resolution’s Team Leaders really embraced the principles. They have developed their skills in how to operationally manage their people, processes and work and the benefits delivered are a demonstration of their hard work and commitment.”

BANKSETA supports transformation and people development through partnerships to enable stakeholders to advance the national and global position of the broader banking and microfinance industry. All Managers and Team Leaders who successfully complete eg’s operational management training programme are thereby provided with the recognition from a leading professional awarding body.

In this photo: The Resolution team which completed eg’s operational management training and representatives from eg .

The programme creates a common understanding of best practice across Team Members, Team Leaders and Senior Leaders. However, our philosophy and approach makes sure that the learning gained is put into practice and that the required activities and behaviours are pulled through an organisation to deliver real impact.

The core of the programme is the eg process for managing®, where Managers and Team Leaders are coached in using management techniques to enable them to make the right operational decisions and achieve tangible, realised benefits.

To get your copy of the South Africa training brochure, email (South Africa) ask@egsa.co.za or(UK) ask@eguk.co.uk.

The academy, which is based within eg’s new office premises at Dunston Business Village in Stafford, will enable the Company to provide clients with new and improved operations management training services.

Delegates were given exclusive access to the new training facility, which now has the capability to accommodate over 30 people in one session, whilst undertaking a training course which focused on the application of operational management principles in the office. The course is tailored to provide the theory and the practice that will deliver improved performance, achievement of goals and the foundation for continuous improvement.

Tim Becker, Client Engagement Manager at eg, said:

“Our recent office move to Dunston Business Village has provided us with the additional space and facilities which we required to enable the expansion of a more comprehensive training programme. We have received extremely positive feedback from everyone involved with the official launch.”

Leo Evans, Professional Development Manager at the Institute of Customer Service (ICS) added:

“As the UK and Ireland’s leading body for customer service performance and professionalism it was a pleasure to be invited by eg solutions to open their dedicated training facility.

“One of the three dimensions in the ICS model for world-class customer service is “people” and it is fantastic to see eg embracing this in their development strategy. Providing first class facilities for training and development of individuals demonstrates eg solutions’ commitment to investing in people and will help to support continuous learning and development taking place.”

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