eg specialists were on hand to explain the benefits of the new products, which include improved end-to-end process and milestone measurement, customer experience management functionality (encompassing new service and quality metrics), management across multiple time zones, resource, skills and service requirement forecasting, and an improved “look and feel” for users and managers alike. The overall eg operational intelligence® suite allows eg to better support existing and new clients in optimising their operational performance management capabilities, particularly in the areas of customer service, productivity and complex multi-step processing.

Following an introductory presentation and welcome by eg solutions’ Chief Executive Officer, Elizabeth Gooch, external guest speaker Nigel Rayner addressed the audience.

Mr Rayner, who is Vice President in Gartner Research, enjoys a deservedly high profile reputation as a leading global expert in performance management products. He focused particularly on how best to understand the value and impact of performance management and the best practices that business and IT leaders should employ in order to evolve a successful performance management strategy.

Commenting on the event’s success, Elizabeth Gooch, Chief Executive Officer, eg solutions plc said:

“Our New Product Showcase proved to be a very successful event for eg. The pressure for businesses to deliver improved customer service at lowest cost has never been greater. eg are committed to providing leading edge operational intelligence with training and implementation services to enable customer service and operations functions in any service business to achieve these objectives. Two of our existing clients have already implemented the new versions of our software that we have demonstrated this evening, and there is great interest from other existing and new users alike.”

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