eg set up a subsidiary office in Johannesburg, South Africa in January 2007 to distribute eg’s products and services within Africa.

eg is a back office optimisation software applications vendor specialising in two core operations management solutions.

• The eg operational intelligence® software suite provides historic, real-time and predictive Management Information about all the factors affecting operational performance. It enables Managers and Team Leaders to make the right operational decisions to effectively measure, manage and improve customer service delivery.

• eg operational management® Implementation and Training services deliver a consistent approach to actively managing work, people and processes anywhere in the world. When used with our software we guarantee to improve operational effectiveness: customer service, quality and productivity standards will improve, rework will be minimised, bottlenecks unlocked and costs reduced.

These two solutions provide a common tool-set and language to deliver a step change in operational performance in short timescales.

Read what our clients say about eg or take a look at the short video of testimonials abour back office optimisation in our clients own words…

eg is accredited by South Africa’s leading awarding body for training and national qualifications in the banking industry. The Banking Sector Training and Education Authority (BANKSETA), highly respected in the banking sector in South Africa, endorsed eg a training provider for the South African market.

We recently achieved BBBEE (Broad-Based Black Economic Empowerment) Level 3 status for this territory.