Keep up to date with eg’s conferences and events on this page. Details of the events we facilitate and sponsor can be found here, so please contact us if you would like any further information or would like to arrange an appointment with one of our team.

Forthcoming Events

When it comes to driving efficiencies, the back-office is an obvious place to start. Organisations in every sector have invested in a range of tools and programmes to streamline operations and cut waste. But while methodologies like Lean and Six Sigma can help you optimise processes, they only provide half the answer. Because they can’t tell you what’s actually happening in your back-office from day to day, they don’t give you the insights you need to deliver continuous improvements.  eg are supporting Verint Roadshows on Customer Insight and Back Office Optimisation.

Places are free to attend but limited so register now or email for more details.

Collections and Debt Conference, 18 November 2010

If you are involved in Collections and Debt Management this is a must attend conference.  Read the programme and register online. The event will address the key issues facing professionals working in the collections and debt management arenas during a dynamic dual-track programme.

Recent Events

Operational efficiency in financial services, 24 June 2010
London

Achieving operational efficiency in financial services is top of the strategic agenda.  Find out how others have acheived his through case studies and panel discussion.

For further details please refer to http://www.marketforce.eu.com/Conferences/operations10/Programme/

or contact eg on +44 (0) 1785 715772, or email ask@eguk.co.uk

Professional Planning Forum Annual Conference , 19-20 April 2010
Birmingham

This is the first year that there will be a whole day dedicated to Back Office planning at such an important industry event and we are delighted to be sponsors.

At the National Forum you can gain insight into how others are building an integrated customer service performance culture in the back office and establishing effective planning and MI to optimise their processes and performance.

Tim Becker of eg will share how to make improvements in contact centre performance and customer experience across the front and back office at this ‘must attend event How can service organisations deliver and sustain tangible improvements in customer feedback, process efficiency and people performance through a combination of business improvement strategies and sharpening operations management skills.

If you are interested in any of the following topics:

• front/back office optimisation
• performance management
• resource optimisation and
• increasing employee engagement

view the recommended conference presentation downloads

Delivering Intelligent Lean Operations , 17 November 2009
eg’s offices, Staffordshire

How can service organisations deliver and sustain tangible improvements in customer feedback, process efficiency and people performance through a combination of business improvement strategies and sharpening operations management skills.  This unique Round Table event brings together real experiences and expert input to review how you can create a culture of continuous improvement alongside effective operational control.

For further details please contact eg on +44 (0) 1785 715772 or email ask@eguk.co.uk