Keep up to date with eg’s conferences and events on this page. Details of the events we facilitate and sponsor can be found here, so please contact us if you would like any further information or would like to arrange an appointment with one of our team.
Professional Planning Forum Annual Conference , 19-20 April 2010
Birmingham
This is the first year that there will be a whole day dedicated to Back Office planning at such an important industry event and we are delighted to be sponsors.
At the National Forum you can gain insight into how others are building an integrated customer service performance culture in the back office and establishing effective planning and MI to optimise their processes and performance.
Tim Becker of eg will share how to make improvements in contact centre performance and customer experience across the front and back office at this ‘must attend event’How can service organisations deliver and sustain tangible improvements in customer feedback, process efficiency and people performance through a combination of business improvement strategies and sharpening operations management skills.
For further details please refer to http://conference.planningforum.co.uk/Default.aspx?tabid=677
or contact eg on +44 (0) 1785 715772, or email ask@eguk.co.uk
The BSA Annual Conference, Manchester Central, 5-6 May
The BSA Annual Conference is organised by the Building Societies Association, which represents mutual lenders and deposit takers in the UK including all 52 UK building societies. The event brings 250+ building society directors and senior executives together with representatives from other mortgage lenders, insurers, professional advisers and others interested in building societies, to hear top class speakers and exchange views and ideas on industry issues. Over 500 delegates joined us in Harrogate for the 2009 event.
Come and visit eg on Stand 27.
For more information email ask@eguk.co.uk or visit:
http://www.bsaconference.org/page.cfm/action=ExhibList/ListID=1/t=m/goSection=3
Other 2010 dates coming soon…
Recent Events
Delivering Intelligent Lean Operations , 17 November 2009
eg’s offices, Staffordshire
How can service organisations deliver and sustain tangible improvements in customer feedback, process efficiency and people performance through a combination of business improvement strategies and sharpening operations management skills. This unique Round Table event brings together real experiences and expert input to review how you can create a culture of continuous improvement alongside effective operational control.
For further details please contact eg on +44 (0) 1785 715772 or email ask@eguk.co.uk
HR Africa Summit 23 – 26 November 2009
Vodaworld, Midrand, Johannesburg
eg are supporting this event and can be found on stand 8. Visit us to see how we can help your organisation through our operational management training programme.
For more information email us at ask@egsa.co.za or check out the conference programme http://www.hr-africa.com/register.php
