eg solutions plc (AIM: EGS) is a back office optimisation software company  that specialises in operations management solutions – delivering guaranteed improvements in operational performance and bottom line results.

The eg operational intelligence® software suite provides historic, real-time and predictive Management Information about all the factors affecting operational performance. It enables Managers and Team Leaders to make the right operational decisions to effectively measure, manage and improve customer service delivery.

eg operational management® Implementation and Training services deliver a consistent approach to actively managing work, people and processes anywhere in the world. When used with our software we guarantee to improve operational effectiveness. Customer service, quality and productivity standards will improve, rework will be minimised and bottlenecks unlocked.

These two solutions provide a common tool-set and language to deliver a step change in operational performance in short timescales.

Our Strategy for sustainable profitable growth

Vision
To be the leading provider of operations management solutions that enable clients to make better operational decisions. The solutions will provide historic, real-time and predictive Management Information together with a training and development programme to use the intelligence to deliver guaranteed improvements in operational performance and bottom line results.

Multiple growth drivers

• Maximise penetration of our current markets
• Demonstrate applicability in new markets and sectors

Profitability
We are focused on achieving profitable growth and positive cash flow, which will enable us to invest in new products and resources that advance our strategic vision.

Investment
We continue to invest in product development so that our software has the functionality businesses can use leading to an immediate impact on their businesses and a quicker return on investment.

Customer satisfaction
Our clients are core to everything we do and we will achieve 100% referenceability by ensuring the delivery of high quality products and services to all our customers, at all times. We guarantee that our knowledge and experience will be embedded directly into clients organisations through our skills transfer policy, training and support.

A committed team
We are committed to delivering world class solutions to our clients. Recruiting, developing and retaining team members is key to our success.