eg solutions plc (”eg“) is committed to ensuring that your personal information is properly used and kept securely. Our privacy policy explains how we will collect and use your personal information. When you submit personal information on the Site (defined below) you will see a ‘Data Protection Notice’ that will provide additional information about how your personal information will be used by eg.

Please read this document carefully before accessing or using the (www.eguk.co.uk) website (”the site”).

BY ENTERING YOUR DETAILS INTO THE FIELDS AND PRESSING SUBMIT, YOU ARE CONSENTING TO THE PROCESSING OF YOUR PERSONAL INFORMATION BY EG AND ITS AGENTS IN ACCORDANCE WITH THIS PRIVACY POLICY.

WE MAY UPDATE THIS PRIVACY POLICY FROM TIME TO TIME. PLEASE ENSURE THAT YOU CHECK THE PRIVACY POLICY REGULARLY FOR UPDATES.

Data Controller

Any personal information that you provide on the Site is controlled by eg.

eg solutions plc is registered as a data controller with the Information Commissioner under reference: Z6948339

eg solutions plc is a company registered in England and Wales with company number 02211062. Our registered office is at Barn 1, Dunston Business Village, Stafford Road, Dunston, Stafford, Staffordshire ST18 9AB.

If you have any queries about the information we hold about you, please contact our Data Protection Officer Rachel Oliver, who you may write to at the address above.

What information do we collect?

When you visit the Site we may ask you to register your name and email address. You may also be asked to provide information about yourself if you complete any other forms on the Site or if you contact us with comments or specific requests. You may provide personal information to us when you contact us by email, telephone or letter. When you provide personal information to us or we collect personal information from other sources, we will treat that information in accordance with this Privacy Policy.

What do we use personal information for?

We will use personal information provided by you or gathered by eg for the following purposes:

• 1. to process and respond to requests, enquiries and complaints received from you;
• 2. to provide products and services requested by you;
• 3. to communicate with you about services provided to you;
• 4. to process payments;
• 5. to update our records;
• 6. to analyse trends and profiles;
• 7. for audit purposes;
• 8. to carry out customer satisfaction research;
• 9. to prevent or detect fraud;
• 10. to recommend products and services that we believe will be of interest to you;

to enable third parties to carry out any of the purposes above on our behalf.

Sharing of your personal information

eg may share your personal information with third parties in the following ways:

• 11. We sometimes use agents and service providers to process personal information on our behalf. For example, we use third parties to send postal mail and to maintain our IT systems. Where we use agents and service providers to process your personal information, we will ensure that they have adequate security measures in place to safeguard your personal information.
• 12. We will release your personal information when we are required to do so for legal or regulatory purposes or as part of legal proceedings.
• 13. We may give information we hold about you to third parties as part of the process of selling one or more of our businesses.
• 14. We will not pass your information to third parties for marketing purposes if you have indicated that you do not want us to do this at the point where you submit your information on the Site.
• 15. We may transfer your information to our group companies for the purposes described at paragraphs 1 to 14 above.

In some circumstances we may transfer your personal information to our Group Companies located in countries outside of the European Economic Area, where data protection safeguards are not as high as they are in the UK. If this occurs we will ensure that adequate procedures are put into place to protect your personal information.

Use of Cookies

A cookie is a piece of information that is held on the hard drive of your computer which records how you have used a website. Cookies allow website operators to accumulate useful information, such as whether the computer (and sometimes its user) has visited the Site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

We use cookies to monitor how people use the Site in order to help us to provide you with a better service. Cookies make it easier for you to log on and use the website during future visits. They also allow us to personalise the content of the website for you.

If you do not want cookies downloaded onto your machine, you can disable them by adjusting the settings on your browser. However, you may not be able to use some of the features on our website without cookies. To disable cookies, you need to do the following:

Internet Explorer:

Internet Explorer 5.0: From the browser menu, select ‘Tools’ and then ‘Internet Options’. This will bring up the ‘Internet Options’ dialogue box. On the top of the dialogue box, select ‘Security’, then ‘Custom Level’. This will bring up the ‘Security Settings’ box. Using the scroll bar on the right-hand side of the box, scroll down until you come to the section with the title ‘Allow cookies to be stored on your computer’. Select ‘Disable’, and click on the ‘OK’ button on the bottom of the menu box.

Internet Explorer 6.0: From the browser menu, select ‘Tools’ and then ‘Internet Options’. This will bring up the ‘Internet Options’ dialogue box. On the top of the dialogue box, select ‘Privacy’. This will bring up the ‘Privacy Settings’ box. On the privacy tab, move the slider up for a higher level of privacy or down for a lower level of privacy. Move the slider to the top to block cookies from all websites.

Netscape:

Netscape 4.7: On the top menu, select ‘Edit’ and then ‘Preferences’. This will bring up the ‘Preferences’ menu box. From the options on the left-hand side, select ‘Advanced’, which will bring up another menu. Halfway down you will see a section on cookies. To turn cookies off, select ‘Disable’ and click on the ‘OK’ button at the bottom of the menu box.

Netscape 6.0: On the top menu, select ‘Tasks’ and then ‘Privacy and Security’. From here you can block or unlock cookies from this site, or view and remove cookies and prevent your computer from accepting cookies from selected sites in the future.

Email Messages

You may receive occasional e-mail messages and newsletters from eg on matters that we consider may be of interest to you, if you have provided your email address to us for this purpose.

Subject Access Requests

Under the Data Protection Act 1998, you can make a formal request for the following information

• clarification that your personal data is being processed by eg
• a description and copies of such personal data
• the reasons why such data is being processed
• details of to whom personal data is or may be disclosed

If you have any comments or concerns regarding this policy please contact the Data Protection Officer using the details provided above.