This year’s Professional Planning Conference takes place on 19 & 20 April 2010 in Birmingham.  eg will be exhibiting at the event and also sponsoring the National Back Office Forum.

With over 500 delegates expected, Customer Contact Planning 2010 is the must-attend event for heads of operation, resourcing specialists, customer service managers, HR Teams, analysts, people managers, project and change managers, contact centre IT or telecoms, MI and planning teams.

Each day offers four different forums – providing a unique industry gathering of best practice in areas as diverse as Quality and Performance Management, Customer Planning and Strategy, Workforce Management, Planning for People, MI and Analytics, Outbound and the Back Office.

eg is sponsoring National Back Office Forum which runs alongside the main event and attendees will gain insight into how others are building an integrated customer service performance culture in the back office and establishing effective planning and MI to optimise their processes and performance.  eg’s Tim Becker will be presenting on how to optimise your back office.

There will be an exciting end to the conference as winners of the Professional Planning Forum Innovation Awards 2010 will be announced at a gala dinner on the evening. eg will be supporting Nationwide Regional Brands, our client who has been nominated in the Back Office category.

Click on the links to find out more information about the Innovation Awards or sign up to the Contact Centre Planning Forum or the National Back Office Forum.

Alternatively, email ask@eguk.co.uk for more information.