In order to really derive the maximum benefit from Business Process Management initiatives, firms need to manage the people interface more carefully…
Through a focus on this area, successful firms have derived as much as 40% additional productivity improvement over and above that achieved by initial process automation using a BPM engine. In order to achieve these sorts of benefits, firms need to adopt a wider, holistic set of principles surrounding the BPM initiative. They need to institutionalize this as a way of thinking. Thinking that delivers real, tangible results and long term benefits.