Would you like to hear how service organisations deliver and sustain tangible improvements in customer feedback, process efficiency and people performance through improving business strategies and operations management?

If this sounds interesting to you and you would like to learn more about how you can use operations management and operational intelligence initiatives in your business, join us for a ‘Delivering Intelligent Lean Operations’ Round Table on 17 November 2009 at the head office of eg in Staffordshire.

This unique Round Table event will bring together real experiences and expert input to review how you can create a culture of continuous improvement alongside effective operational control.

If you’re interested in attending this free event please contact ICS membership director Ruth Evans: ruth.evans@icsmail.co.uk.  Please note places are limited and will be allocated on first come, first served basis.

Event details

Date: 17 November 2009 at eg’s Head Office, Staffordshire

Time: 10am-2pm

Place: How to find Dunston Business Village

For more info: http://www.instituteofcustomerservice.com/Events.aspx