By launching a blog our aim is to encourage discussion and debate between people interested in operations management, operational intelligence, performance management and related topics.  We will also cover key issues we see affecting our clients, the financial services industry and customer service operations in general.

Read today’s first blog about the basics of operations management and operational intelligence and keep coming back for regular updates and discussions.  You can also sign up to an RSS feed of blog updates to keep you informed when anyone publishes a post.

We are always open to suggestions and feedback and will also be looking for guest bloggers in the next few weeks – email catherinestaite@eguk.co.uk if you would like to share your ideas or get involved.

Visit the eg blog.

We hope to see you there soon!