eg announced today that it is to continue its membership of the Institute of Customer Service (ICS).

eg maintains alliances with organisations that provide support and a forum for those working in its selected industries. Regular meetings and access to the members’ area of the ICS website mean that eg can stay up-to-date with industry research and best practice. The ICS is also involved in the judging process for the eg operational excellence awards each year.

Tim Becker, Client Engagement Manager, explained why eg’s relationship with the ICS is so important: “It was an obvious choice to continue our membership because we believe eg and the ICS share the same ethos. Through the implementation of eg’s software and principles we help clients improve the performance of staff, the quality of the work they undertake and ultimately, the standard of customer service that organisations provide to their customers.”

“Access to the information and support given by the UK’s professional body for customer service also enables eg to challenge and improve our own customer service too. In today’s climate, customer service is a key differentiator for organisations and the ICS will help maximse the operational benefits for eg and our clients.”

Ruth Evans from the ICS said: “The ICS relies on our members to help to develop and spread best practice customer service. Through its operational management principles & training and the eg operational excellence awards, we think that eg makes a valuable contribution in this area, therefore we are very happy that the company has decided to renew its subscription to the ICS.”

For more information about the ICS, visit www.instituteofcustomerservice.com.

From left to right: Tim Becker (eg), Ruth Evans (ICS) and Elizabeth Gooch (eg)