eg launches e-learning Management System

eg solutions plc, (EGS) the AIM listed back office optimisation software company, announces the general release of its ‘e-learning’ management system.The release of the e-learning tool creates a virtual learning environment that allows clients to manage and deliver courses through web-based or blended learning and complements other forms of eg’s training delivery.

Clients now have greater flexibility to administer and deliver eg’s training solutions.

e-learning includes a forum and discussion groups around specific topics to encourage learners to share questions and ideas.  It also has an assessment facility to validate participants understanding of specific modules or courses.

Administrators can manage users, roles, courses, instructors, facilities and generate reports for end users, Team Leaders and Customer Service Managers.

Some of eg’s core training modules, such Daily Activity for staff and Team Managers and eg operational intelligence® reporting which support the implementation of the eg operational intelligence® software suite, are now being undertaken through e-learning.

The e-learning tool will improve the accessibility of training through a centralised and easy-to-use portal offering multiple benefits such as:

  • Building effective training programmes to accommodate staff located in multiple locations
  • On-going access to on-line training to support sustainability requirements
  • Easy deployment and full Management Information reporting
  • Measuring the success of training and staff knowledge
  • Increasing efficiency of training through role based training and individual/group training curriculums
  • Courses can be completed remotely and self-paced
  • Networking with peers through the virtual forums
  • Branded front-end for customised ‘look and feel’

The training provided through e-learning will be supported by on-site support to ensure complete skills transfer.  The management information available will allow Managers to see who has completed the training, test results and any areas of concern.

Tim Becker, Head of Client Solutions commented:

“Feedback from Clients showed the demand for access to consistent training following the initial implementation both in relation to the use of the eg operational intelligence® software suite and the eg principles of operational management®.

It eradicates the ‘sitting with Nelly’ strategies that typically exist and ensures consistency of learning and complete flexibility for our clients”.

For more information or to arrange a demo, please contact Rachel Oliver, Marketing Manager at eg, on +44 (0) 1785 715772, email racheloliover@eguk.co.uk or visit www.eguk.co.uk.

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For more information please contact Rachel Oliver, Communications Manager at eg, on +44 (0) 1785 715772, email racheloliver@eguk.co.uk or visit www.eguk.co.uk.

Notes to editors:

About eg solutions plc

eg solutions plc is a global back office optimisation software company. Our software provides historic, real-time and predictive Operational MI.  When implemented with our training programme for managers and team leaders to use this intelligence, we guarantee improvements in operational results in short timescales.

eg’s proprietary software package eg operational intelligence® including eg work manager® has been developed and refined over the last 18 years and form a comprehensive work, resource and performance reporting tool. It enables clients to gather information about the key factors affecting performance and using eg’s operational management techniques identify appropriate decisions and actions that improve efficiency and reduce costs within weeks.

When implemented with the eg principles of operational management® methodology, eg operational intelligence® provides the opportunity for eg’s clients to double their productivity and dramatically improve customer service levels almost immediately. It also forms a foundation for continuous improvements in subsequent years.

The Company, which is listed on the Alternative Investment Market (‘AIM’) of the London Stock Exchange, is committed to customer satisfaction and the ongoing development of its operations management solutions.