You can’t improve what you don’t measure and monitor: eg solutions launches new software module to help companies manage operational efficiency

eg solutions plc [eg], the global operations software company, recently launched a new module of its proprietary eg operational intelligence® software suite. eg activity manager™ complements eg’s existing software by helping users measure non-core areas and understand actual activity and time spent on tasks at a more granular level.

eg activity manager™ is a dynamic web-based measurement tool designed to enable businesses to record the actual time individuals and teams spend on work related and other activities. It can be used to determine the time spent on tasks, sets of tasks or end-to-end processes and also the time spent on ‘indirect’ activities such as meetings and training.

Elizabeth Gooch, CEO of eg, said: “Whereas other modules of our software suite are aimed more at core processing areas of customer services operations, eg activity manager™ has been developed specifically for non-core areas. This means that teams such as Human Resources and Finance, traditionally seen as undertaking the type of tasks which are difficult to quantify, can now also be measured on their operational efficiency.

“The current economic climate has seen organisations across every industry look at cutting costs – in eg’s experience their objective is one of two options: either doing the same volume of work with less staff or doing more with the numbers they have got. If you don’t measure and monitor what your people are doing, your ability to make these important decisions and manage your teams is limited. Importantly, there is a higher salary cost associated with people in non-core teams, therefore the value of implementing eg activity manager™ can be even greater than implementing other modules of the eg operational intelligence® software suite in core processing areas.”

eg’s software has been developed and refined over the last 18 years and forms a comprehensive work, resource and performance reporting tool. It enables clients to gather information about the key factors affecting performance, thereby enabling them to make appropriate decisions and take action to improve efficiency and reduce costs in weeks – guaranteed.

eg’s clients can also use the newly developed eg activity manager™ in the following additional ways:

• Any form of work measurement activity where accurate ‘real time’ operational metrics are needed
• Obtaining the core data for Six Sigma programmes and BPR analysis
• Developing measures where the actual time spent is key (e.g. telephone servicing areas where time is spent talking to customers, or the rate at which back office process are completed needs to be monitored)
• Business functions where time spent on particular activities or customers needs to be accurately recorded for costing or charging purposes.

To arrange a demo or for further information, please contact Catherine Staite, Communications Manager, on +44 (0) 1785 715772 or email catherinestaite@eguk.co.uk.