Global software applications company eg solutions plc celebrated the official launch of its new training academy yesterday, with a welcome reception conducted by Leo Evans, Professional Development Manager at the Institute of Customer Service.

The academy, which is based within eg’s new office premises at Dunston Business Village in Stafford, will enable the Company to provide clients with new and improved operations management training services.

Delegates were given exclusive access to the new training facility, which now has the capability to accommodate over 30 people in one session, whilst undertaking a training course which focused on the application of operational management principles in the office. The course is tailored to provide the theory and the practice that will deliver improved performance, achievement of goals and the foundation for continuous improvement.

Tim Becker, Client Engagement Manager at eg, said:

“Our recent office move to Dunston Business Village has provided us with the additional space and facilities which we required to enable the expansion of a more comprehensive training programme. We have received extremely positive feedback from everyone involved with the official launch.”

Leo Evans, Professional Development Manager at the Institute of Customer Service (ICS) added:

“As the UK and Ireland’s leading body for customer service performance and professionalism it was a pleasure to be invited by eg solutions to open their dedicated training facility.

“One of the three dimensions in the ICS model for world-class customer service is “people” and it is fantastic to see eg embracing this in their development strategy. Providing first class facilities for training and development of individuals demonstrates eg solutions’ commitment to investing in people and will help to support continuous learning and development taking place.”

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