eg’s next Focus Group meeting will be held overlooking the pitch at Wembley Stadium, London on Tuesday 16 June.

This striking venue with its iconic arch feature is visible across London. Since its opening in 2006 the venue has seen a host of memorable events and will be the platform for many more historic moments of the future.

We hope this will provide an inspiring backdrop to a day which focuses on ‘Intelligent Customer Management’, including how effective teamwork is key to any winning and successful team, whether on the pitch or at work. Essentially the event will cover how effective operations management can add real value to customer service delivery.

Our guest speaker is Ted Johns, Chairman of The Institute of Customer Services (ICS), who will talk about the ICS Model for World-Class Service Excellence and explain to delegates how they can ‘transform customer service from the mundane to the magnificent’.

We will also be launching the 2009 eg operational excellence awards™.

Limited extra delegate places are available to clients subject to availability at a cost of £145.00 per person plus VAT. Please contact Rachel Oliver on +44 (0) 1785 715772 or email ask@eguk.co.uk if you are interested in attending. If you are not a client of eg but would like to attend please contact eg.

To read more information about eg’s Focus Groups and Software user Groups, download our brochure about eg intelligent operations management best practice forums .

To find out more about the ICS, visit their website: http://www.instituteofcustomerservice.com/