Good operations management will ease collections issues

As we emerge from the recession, how is your collections and recovery strategy adapting?  What trends are we seeing in debtor behaviour and how should it inform our approach? What are the latest compliance and regulation issues you need to be aware of?

These are all topics that will be covered at Credit Today’s networking event for the collections and debt purchase sectors on Thursday 18 November 2010 at The Nottingham Belfry.

Over 250 senior level professionals from all the major debt purchase and debt collection agencies were in attendance last year and are expected to return this year to hear about the key issues during the dual-track programme.

eg will be on hand in the exhibition area to share case studies with you, offer demonstrations on how their operational intelligence suite can improve performance – guaranteed, or you can sign up for our free site survey.

Debt Management Case Study Summary…

eg helped The Co-operative Financial Services, Debt Recovery Department, improve their operational capability.  They were then able to increase the volume of work with existing staff to clear backlogs, improve customer service and quality and cut costs, delivering a cost benefit of 29% to the department.  Read the full case study.

Secure your place at this forward thinking event for just £399 by calling Credit Today on 0844 477 4740 or email events@credittoday.co.uk.

Alternatively you can download the full programme and booking form here.

Intelligent Operations Management