The eg blog is now up and running and we are on the look out for future guest bloggers…
By launching a blog our aim is to encourage discussion and debate between people interested in operations management, operational intelligence, performance management, customer service and related topics. We will also cover key issues we see affecting our clients, the financial services industry and customer service operations in general.
If you have any feedback or are interested in writing a guest blog please email catherinestaite@eguk.co.uk.
Blog posts so far:
03/11/09 – “You can’t measure my work” and “What get’s measured get’s managed”
23/10/09 - Why do we have the chicken or egg mentality… can’t we have both at the same time?
20/10/09 - The value of leadership and trust
16/10/09 – Quality vs Quantity *Guest blog written by Paul Cooper from West Bromwich Building Society*
13/10/09 – Should individuals be credited with additional time for reworking a case?
12/10/09 – New approaches to data access
06/10/09 – Spolight on customer forums
05/10/09 – Customer Centricity
01/10/09 – And the award goes to……
28/09/09 - Top Ten Tips for Team Leaders
21/09/09 - Award winning customer service
17/09/09 - A case of good customer service
14/09/09 - Welcome to the new eg blog
We hope to see you there soon!