The Professional Planning Forum has launched a Back Office Optimisation Survey in conjunction with Verint.
The aim of the survey is to understand how the back office contributes to overall customer service, which processes are currently in place for back office planning and management and what areas of improvement are being considered by companies to optimise it.
If you complete the short survey you will be able to access the results at the end of the survey which will provide an up-to-date view of the industry, unravelling the latest trends and concerns in managing and planning for the back office environment.
Learn more about the Back Office forum and access the survey here.
On the topic of Back Office Optimisation, Bloor Research have published an InDetail white paper on Optimising Back Office Performance. The report was produced in conjunction with eg solutions, building on the Bloor Spotlight paper ‘Operations Management for the Services Sector’ which looked at operational management solutions for the Service Sector. This latest InDetail release looks at eg solutions operational management solution, including technical architecture and client case studies and is a must read for anyone interested in improving operations management and optimising back office performance.
Here’s an excerpt…..
Bloor Research identified that there were a number of solutions that organisations may have already purchased or are thinking of purchasing to solve the issues involved in gaining control of operations management. Bloor identified that there were two key approaches of IT solutions built to support operations management. The first is based around Business Intelligence which requires significant effort to tailor an appropriate solution. The second approach involves the use of specialised applications consisting of a variety of automated components, including workforce management, capacity management, customer management, process management.
If you would like to receive a copy this paper please email ask@eguk.co.uk