eg solutions plc (the “Company”; LSE-AIM: EGS), the operations management software applications vendor, is pleased to announce that its customer, Legal & General Retail Savings has received the Ventana Research 2009 Leadership Award for Operational Intelligence. The Award was in recognition of a successful business transformation project, supported by eg solutions plc’s eg operational intelligence® software suite.
Ventana Research is a leading benchmark research and advisory services firm based in the USA. They provide expert guidance to help organisations manage and optimise performance – to become not only more efficient but more effective.
The Ventana Research 2009 Leadership Awards recognise organisations that have most effectively delivered business success using people, process, information and technology best practices. The Awards recognise pioneers and leaders – organisations and individuals that exemplify the understanding that the successful management of performance requires a clear vision, understanding and determination, and a team effort. They are designed to highlight exemplary individuals and organisations that have demonstrated business leadership.
The Operational Intelligence Award was awarded to Legal & General Retail Savings for their success at applying operational intelligence to leverage business and technology events to improve operational responsiveness and drive action. Legal & General embarked on a major business transformation starting in 2008, resulting in significant service, efficiency and cost improvements and cultural change. Core to achieving this was the implementation of the eg operational intelligence® software suite.
“The Leadership Awards honour organisations of all sizes and industries from across the world that have distinguished themselves in their approach to improving their performance,” said Mark Smith, CEO and EVP Research, Ventana Research. “The nominations this year were among the finest we have seen and both winners and finalists are to be congratulated for the superior work they have done to accelerate their organisations’ growth and improve their competitiveness.”
Paul Lewis, Customer Service Director of Legal & General Retail Savings, said: “We are very proud to be recognised as the leader of the Ventana Research 2009 Leadership Award for Operational Intelligence. The implementation of eg’s software and methodology has helped Legal & General to drive responsiveness across the business and improve service, efficiency and performance, which we believe will have a really positive impact on Legal & General’s future success.”
Elizabeth Gooch, Chief Executive Officer of eg solutions plc, said: “Legal & General Retail Savings have demonstrated best practice use of software and principles in an environment where operational intelligence is becoming increasingly essential to manage business activities in real-time. This is a fantastic result.”
