eg solutions plc, the AIM listed operations management software company, announced the general release of new versions of its proprietary software this week. eg work manager® v5.1 and eg operational intelligence® v2.1 have been updated with a number of functional enhancements in order to continue and improve the software’s ability to deliver rapid performance improvements in customer service operations.
eg’s software gives users access to historic, real-time and predictive Management Information about all the factors affecting operational performance. It provides capacity planning, forecasting and modelling capabilities which enable organisations to make the right operational decisions to effectively measure, manage and improve business operations on a day-to-day basis, as well as forecast for the long term.
The new modules of the suite, eg work manager® v5.1.0 and eg operational intelligence® v2.1.0, improve the efficiency of the key daily functions users undertake, including:
- Work allocation
- Quality
- Reporting & Dashboards
- System Setup & Administration
Tony Lynock, Head of Software, said: “With over 41,000 users of our software across the world, eg’s priority is to continuously improve the functionality of our products to ensure our customers’ needs are met. eg work manager® v5.1 and eg operational intelligence® v2.1 build on the features of our last major product release and are the platform for the development of our strategic next generation of web-based products.”
Since the release of eg work manager® v5.0 and eg operational intelligence® v2.0 eg experienced the fastest new take up of a new product release in the company’s history.
The new product releases will support customers implementing eg’s software for the first time and those currently using existing versions of the software suite.
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For more information or to arrange a demo, please contact Catherine Staite, Communications Manager at eg, on +44 (0) 1785 715772, email catherinestaite@eguk.co.uk or visit www.eguk.co.uk.
About eg solutions plc
eg solutions plc is a global operations management software company. Our software provides historic, real-time and predictive Operational MI. When implemented with our training programme for managers and team leaders to use this intelligence, we guarantee improvements in operational results in short timescales.
eg’s proprietary software package eg operational intelligence® has been developed and refined over the last 18 years and forms a comprehensive work, resource and performance reporting tool. It enables clients to gather information about the key factors affecting performance and using eg’s operational management techniques identify appropriate decisions and actions that improve efficiency and reduce costs within weeks.
Additional modules of the suite include: eg activity manager™, eg work manager® work scheduler; eg work manager® archiving and eg operational intelligence® data views. eg’s software can be implemented to individual users’ desktops or be deployed using Software as a Service.