Bristol, 1st October 2008 – XTAQ Ltd launches Nuqleus 3D at the Professional Planning Forum Back Office and End to End Service event, at the London Chamber of Commerce.  Delegates at this event experience a journey to ‘discover, analyse and improve’ with Nuqleus 3D.“For many years Nuqleus has played an important role in improvement initiatives including activity value analysis, first call resolution, process improvement, resource planning and performance improvement initiatives,” says Spencer O’Leary, Business Development Director at XTAQ.

“But today’s cost-pressured contact centres and back-office processing centres need the ability to automate capture of information in the live environment, as it happens, and respond to the intelligence that provides.”

“Nuqleus 3D, the latest version of our software tool, has a unique approach to measuring the key factors affecting performance and also features variable automation. Put simply, this means it captures and measures individual activity, customer and process data, in real-time, with or without user involvement.”

“We believe that Nuqleus 3D will prove exceptional in its flexibility,” he continues. “As well as prompting users for more detail, it can be set to automatically capture information from data fields as they are completed – so there’s no need for information to be manually entered a second time by the user. Nuqleus 3D doesn’t require integration with the IT systems, so there is no reliance on the IT department.”

“So it will quickly begin delivering real-time, valuable information, and because it’s working in the live environment, operations management can drill down and make changes in order to get a deeper understanding of what’s happening, why it’s happening and the impact it’s having on business, customers and people. Armed with such accurate and insightful information, management will be better able to understand the performance of the operation today as well as having the opportunity to identify where improvements can be made tomorrow.”

“Nuqleus 3D will continue to measure the impact of performance improvements and change initiatives – consistently and in real-time – enabling the operation to compare historical and current performance.

“The intelligence provided by Nuqleus 3D will enable better informed decisions on where to focus performance improvements. This decision-making will become rationalised, minimising risk and maximising potential.”