One year on from launch, XTAQ Ltd sees in excess of 15,000 users worldwide preparing to raise the bar with this new generation information management tool and its unique approach to measuring the key factors that affect their performance.

Bristol, 1st October 2009 – XTAQ Ltd today looks back at an amazing first year since launch of Nuqleus 3D at the Professional Planning Forum back office and end to end service event, at the London Chamber of Commerce.

At launch, Nuqleus 3D was hailed by XTAQ as the software tool which would revolutionise improvement initiatives by enabling the capture of data from all areas of the operation – including manual and transactional processes in contact centres and back-office processing centres – with or without user intervention.

“This first year, Nuqleus 3D has proven its exceptional flexibility,” says Spencer O’Leary, Business Development Director at XTAQ. “The variable automation feature, which means as well as prompting users for details, it can be set to automatically capture information from data fields as they are completed, has revolutionised what our customers are able to accurately measure.”

“In addition, because Nuqleus 3D doesn’t require integration with the IT systems in use – it is system-agnostic – there’s no need for the IT department to invest time and money on integration projects. For our customers this means they can start seeing results very swiftly indeed, delivering trustworthy data within just a few short weeks of the live implementation.”

“Our customers are delighted at the benefits they are seeing so quickly from Nuqleus 3D. The quality of the data which Nuqleus 3D captures and the speed and integrity of the intelligence it delivers has been truly astounding.”

“And because it’s working in the live environment, operations management can further drill down or even make changes to what’s being captured, in order to get a deeper understanding of what’s happening, why it’s happening and the impact it is having on their business, their customers and the people within their operation.”

“One of the areas where customers are reaping significant benefits is in the setting of, and measuring against, benchmarks. So many benchmarks are based on gut feel or best guess. Yet benchmarks are used throughout the business as markers for Service Level Agreements, Resource Planning, Productivity and Shrinkage – and are embedded in reward, recognition and appraisal goals. With our new product, Nuqleus 3D, the guesswork is taken out of the benchmark. Nuqleus 3D enables accurate measurement and therefore accurate benchmarks to be set. Nuqleus 3D then continues to measure against those benchmarks, providing indisputable, quality information.”

“The integrity of the intelligence being provided by Nuqleus 3D enables informed decisions to be made on where to focus performance improvements. The decision-making process has become rational, intelligence-based and, because performance is continuously monitored, exceptions can be responded to appropriately and without delay. Accurate measurement with Nuqleus 3D is minimising risk and maximising potential for our customers.”

As one customer told XTAQ last week “Nuqleus 3D has given us the ability to understand areas of the business that we’d never previously been able to measure – and all with minimal impact on the day to day running of the business or the IT set-up.”

Another added “We can now clearly demonstrate just how much we’ve been able to improve our efficiency and service quality.”