Bloor Research has released a ‘spotlight’ white paper on Applying Operations Management in the Services sector.
With new pressures on costs, it is becoming more imperative to get better control of operations in the services sector and this white paper gives an insight into the subject of Operations Management.
Bloor Research looks at what is meant by the term operations in the services sector. In manufacturing this is much clearer as it is the part of the business that is at the sharp end of producing the goods from the raw materials and then getting the finished goods to the customer. Operations management in the services sector is less clear; with a diversity of front line tele-sales, call centres, branch operations, service centres and back offices where high volume repetitive tasks or long cycle complex tasks are performed on behalf of customers.
The paper looks at what components make up operations management and solutions to address the issue as organisations need more than “just good enough” for this critical area of their business.
If you would like a copy of the white paper please email racheloliver@eguk.co.uk