Does your organisation have a back office area in which it is looking to obtain improved visibility or planning? If the answer is ‘yes’, then the following event is perfect for you to attend.
We are delighted to announce eg’s involvement with the Professional Planning Forum’s Back Office Workshop to be held as part of Contact Centre Planning 2009. The conference runs over 2 days from Monday 27 April and the Back Office event will take place on Tuesday 28 April at the Novotel West Hotel in London.
This year’s workshop includes the following sessions:
- Case Study presentation from Alliance and Leicester on ‘Enabling performance management and resource planning in the back office’
- Case Study on how planning supports operational excellence in the back office at HBOS
- Workshop sessions and round table discussions on various hot topics in our field.
All this is supplemented by a panel of industry experts to highlight the best practice available on all challenges brought up by delegates.
To see a full programme for the conference visit the Professional Planning Forum’s website.
The event is sponsored by Iontas.
Don’t delay – book now
If you book by 10 April, you’ll receive eg’s partnership discount with places for the conference £895 + VAT. 1 day passes can also be purchased, prices available upon request. Contact Karen Hendrie by emailing at karen.hendrie@planningforum.co.uk quoting reference PPFCW0209 .
